Immigration Practice Support Supervisor (Law Firm Case Manager/Administrative Team Lead) Type: Full-Time, Team Lead Supervisor Antonini & Cohen Immigration Law Group is a rapidly growing, boutique firm committed to delivering exceptional client service and innovative immigration solutions. We pride ourselves on a collaborative culture, strategic growth plans, and a strong financial foundation. We are seeking a seasoned, in-person Practice Support Supervisor to lead and manage the firm’s Case Managers, Legal Administrative Assistants, and Executive Assistants. This role is responsible for overseeing day-to-day case support operations, ensuring consistent workflows, high-quality work product, and timely execution across all immigration matters. The Practice Support Supervisor serves as a key operational partner to the Managing Attorney and a central resource for attorneys and staff, helping translate firm priorities into efficient, scalable support systems. This role requires an experienced law firm professional who understands the pace and pressure of a busy immigration practice, exercises excellent judgment, and can coach, supervise, and hold teams accountable while maintaining a supportive, solutions-oriented environment. This is a management role, NOT a paralegal role. The Practice Support Supervisor is an essential resource for guidance of the team. Responsibilities: Team Leadership & Supervision • Directly supervise and support Case Managers, Legal Administrative Assistants, and Executive Assistants, including onboarding, training, performance management, and ongoing coaching • Serve as the primary escalation point for workflow issues, staffing coverage, and case support challenges • Foster accountability, professionalism, and collaboration across all practice support teams, including weekly meetings with personnel and reporting on metrics • Manage a small number of offshored team members performing paralegal-type tasks • Own performance management and employee relations for the Case Manager and Administrative team, in coordination with the Administrative Manager for HR support as needed Case & Workflow Oversight • Oversee daily execution of immigration case work to ensure deadlines, filing accuracy, and client service standards are consistently met • Assign new cases in coordination with Intake and Managing Attorney; monitor caseload distribution and capacity planning to ensure balanced workloads and timely case progression • Partner with attorneys to anticipate staffing needs, urgent matters, and shifting priorities, including for administrative support Process, Systems & Quality Control • Develop/improve, implement, and enforce standardized operating procedures (SOPs) for case management and administrative support functions • Ensure consistent and effective use of the firm’s case management systems and internal tools, including case stages, to inform each team member’s key performance indicators (KPIs) for evaluation • Conduct quality control reviews and address errors, trends, or training gaps proactively Attorney & Leadership Support • Act as a key liaison between attorneys and support staff, ensuring clear communication and alignment on expectations • Provide operational insight and recommendations to the Managing Attorney regarding staffing, workflows, and process improvements • Attend weekly Management Team meetings with Owners, Executives, and Leadership Team to provide input regarding legal production needs and challenges • Support firm growth initiatives by helping scale practice support operations efficiently and determining the right mix of resources needed Cross-Functional Collaboration • Coordinate with the Director of Marketing & Sales, Client Services, Managing Attorneyand Operations teams to ensure seamless handoffs from intake through case lifecycle • Assist with special projects, reporting, and operational initiatives as assigned Qualifications: • Minimum 5–7 years of experience in a law firm environment, with significant exposure to immigration practice support strongly preferred • Prior supervisory or team lead experience managing legal support staff is required • Strong understanding of immigration case workflows, deadlines, and compliance requirements • Bilingual (English/Spanish) at an advanced professional level • Excellent organizational, time-management, and prioritization skills in a fast-paced environment • Proven track record in collaborative and hands-on team leadership • Proven ability to coach, mentor, and hold teams accountable with professionalism and empathy; comfort with these types of conversations • Strong written and verbal communication skills, with confidence in interacting with attorneys and leadership • Proficiency with legal case management systems, document management, and Microsoft Office or similar platforms • High level of discretion, judgment, and professionalism • Ability to manage competing priorities with minimal supervision This is an in-person position in our office in Northeast Atlanta, with core hours Monday-Friday from 9:00 am-5:30 pm. Hybrid work may be an option over time but it must be determined by the demands of the day and the team. Compensation: $70,000 - $85,000 dependent on experience

• Team Leadership & Supervision • Directly supervise and support Case Managers, Legal Administrative Assistants, and Executive Assistants, including onboarding, training, performance management, and ongoing coaching • Serve as the primary escalation point for workflow issues, staffing coverage, and case support challenges • Foster accountability, professionalism, and collaboration across all practice support teams, including weekly meetings with personnel and reporting on metrics  • Manage a small number of offshored team members performing paralegal-type tasks • Own performance management and employee relations for the Case Manager and Administrative team, in coordination with the Administrative Manager for HR support as neededCase & Workflow Oversight • Oversee daily execution of immigration case work to ensure deadlines, filing accuracy, and client service standards are consistently met • Assign new cases in coordination with Intake and Managing Attorney; monitor caseload distribution and capacity planning to ensure balanced workloads and timely case progression • Partner with attorneys to anticipate staffing needs, urgent matters, and shifting priorities, including for administrative supportProcess, Systems & Quality Control • Develop/improve, implement, and enforce standardized operating procedures (SOPs) for case management and administrative support functions • Ensure consistent and effective use of the firm’s case management systems and internal tools, including case stages, to inform each team member’s key performance indicators (KPIs) for evaluation • Conduct quality control reviews and address errors, trends, or training gaps proactivelyAttorney & Leadership Support • Act as a key liaison between attorneys and support staff, ensuring clear communication and alignment on expectations • Provide operational insight and recommendations to the Managing Attorney regarding staffing, workflows, and process improvements • Attend weekly Management Team meetings with Owners, Executives, and Leadership Team to provide input regarding legal production needs and challenges • Support firm growth initiatives by helping scale practice support operations efficiently and determining the right mix of resources neededCross-Functional Collaboration • Coordinate with the Director of Marketing & Sales, Client Services, Managing Attorneyand Operations teams to ensure seamless handoffs from intake through case lifecycle • Assist with special projects, reporting, and operational initiatives as assigned