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Customer Experience Representative

Imperial Imaging Technology LLC

Customer Experience Representative

Acworth, GA
Part Time
Paid
  • Responsibilities

    Job Description

    POSITION TYPE: Part-time, 25-30 hours per week with the future opportunity for full-time

    PAY: $14-16 per hour, depending on experience, plus incentives

    ROLE AND RESPONSIBILITIES

    • Call Routing
    • Service Dispatch
    • Research LinkedIn for referral opportunities
    • Outbound phone calls and emails to support outside sales representatives
    • Data Entry in CRM
    • Data Cleanup in CRM
      • Verifying if accounts are still in business
      • Verifying if contacts are still at the same account
      • Notifying salespeople of changes to contacts and accounts
      • Development and documentation of CRM processes

    We would like the individual in this role to be able to back up other support positions in the company. This may include, but is not limited to, making outbound calls to follow-up after service and installations to ensure customer satisfaction, accepting deliveries weighing up to 25lbs and other in-office tasks.

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    • High school diploma or equivalent

    PREFERRED SKILLS

    • Customer service experience
    • Outbound calls
    • Experience with LinkedIn

    ADDITIONAL NOTES

    The duties of this position must be performed in the office.

    This is a new position for our company. We hope to fill it with an individual who excels at managing details and information. We are looking for someone who enjoys delivering excellent customer service and a teammate who enjoys seeing others succeed. We look forward to curating this position with a new teammate and working with them to create detailed behavioral expectations.

    Company Description

    Imperial Imaging is a diagnostic imaging distributor and service company serving the Southeast US. We serve the medical community to help improve the effectiveness and efficiency of their radiology assets.