The Quality Specialist is responsible for maintaining the quality management system (QMS) as per ISO-9001-2015. This includes but is not limited to document creation and control, tool calibration, internal audits, corrective actions, and continual improvements. The Quality Specialist is also responsible for vendor recovery from suppliers along with identifying any trends related to warranty failures.
Job Knowledge, Skills, and Abilities
Working knowledge of industry standard measurement and failure analysis tools such as Six Sigma, Fishbone, 5-why, and lean principles.
ISO 9001 experience
SAP S4 Hana experience a plus
BI Tool experience such as Tableau or Power BI a plus
Ability to perform detailed statistical analysis on data collected from all sources reference under responsibilities.
Strong problem solving and analytical and discernment skills in various technical environments.
Ability to produce work subject to precise measures of quality and quantity.
Ability to work independently with minimal supervision; be reliable and punctual.
Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude, and approach towards assignments, and maintain level of organization in a changing and fast paced environment.
Strong command of the English language, both written and verbal, Spanish speaking a plus.
Ability to comprehend a variety of instructions, both oral and written
Ability to communicate in a professional manner with all levels of an organization.
Ability to communicate complex technical concepts to technical and non-technical audiences.
Ability to be tactful and diplomatic in challenging situations; handle conflicts with difficult people in a professional manner.
Formulate relationships of trust with customers
Ability to maintain a high level of confidentiality.
Excellent written and oral presentation and communication skills
Expert knowledge of word processing and presentation applications; advanced knowledge of excel.
Education and Training
3 years of relevant experience, bachelor’s degree a plus
1-3 years ISO 9001 experience is required.
Green Belt Certification required.
Black Belt Certification required, or able to obtain within the first year.
Certified Internal Auditor Certificate required, or able to obtain within one year.
Physical Demands
Sitting for long periods of time with some walking, stooping, bending, and reaching
Frequent pushing and pulling of objects.
Dexterity to make fast, simple, repeated movements of the fingers, hands, and wrists.
Movement by holding, turning, and grasping objects.
Reaching by extending hands in any direction
Feeling temperature, shape, or texture by means of senses in skin.
Ability to drive a car and travel by air.
Regular lifting and/or moving up to 50 pounds.
Ability to hear normal conversations on phone or in person.
Ability to see more than 20 feet.
Ability to see color and see/read computer screen.
Work Environment
Work is performed in both an office environment and manufacturing environment. The noise level is moderate.
Exposure to engine testing labs. Noise level ranges from moderate to very loud
Limited exposure to temperature variations when shipping doors are open.
Limited exposure to vibration and gases, and proximity to moving mechanical parts.
Handling of potentially dangerous chemicals or other substances, dangerous equipment, and tools
While traveling, will experience noise and comfort levels common to automobiles and airplanes.
Limited Domestic Travel up to 15%.
Tools and Equipment
Computer and other general office equipment
Eye and protection required while working in manufacturing environments.
Steel toed shoes are required in specific posted work areas.
Required Skills
Required Experience