Job Description

The Customer Service Specialist engages customers to provide solutions and support to ensure that no customer is left unserved. They provide fast, friendly, and accurate experiences for all customer interactions at our Checkout, Customer Service, and Store Pickup areas. Additionally, they utilize relevant sales tools to help drive profitable growth to exceed department and individual goals, answer customer questions, and resolve issues. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. KEY RESPONSIBILITIES

• Helps drive positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

• Accountable for driving positive customer survey results at the Checkout, Store Pickup and Customer Service.

• Maintains professional communication with customers and peers while using cross-functional company resources and tools.

• Engages customers using soft sales skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.

• Ensures Front of Store cleanliness and merchandising standards are maintained.

BASIC QUALIFICATIONS

• Ability to work successfully as part of a team

• Ability to prioritize and multi-task in a fast-paced environment

• Ability to work a flexible schedule including holidays, nights and weekends

PREFERRED QUALIFICATIONS

• High School Diploma or equivalent

• 3 months experience in retail, customer service or related field

JOIN OUR TEAM! While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Company Description

Imperial Worldwide is a privately owned Brand Marketing & Management Firm, we have partnered with some of the most well-known fortune 100 clients within the technology, entertainment, television, security, utility, energy, and telecommunication industries. We currently work within over 30+ locations across the Inland Empire area and are planning to expand even more by the end of the year. All positions are full-time opportunities and offer a base salary + bonuses and incentives based on a 40-hour workweek. Feel free to check out our website www.imperial-worldwide.com/