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Customer Experience & Outreach Representative - Start Next Week!

Imperious

Customer Experience & Outreach Representative - Start Next Week!

Temecula, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Imperious Management Group is a fast-growing firm with a new partnership with an essential service provider in the debt settlement industry.

    RESPONSIBILITIES:

    • Consistently delivers a remarkable customer service experience.
    • Market and sell products and or services directly to consumers
    • Responsible for improving customer retention using strategic programs, services, and excellent communication.
    • Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
    • Accepts coaching and takes action to improve performance.
    • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
    • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
    • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
    • Proactively looks for opportunities to drive sales growth by identifying new leads.
    • Provide a personalized approach that shows customers we can help, regardless of their need.

     

    REQUIREMENTS:

    • Experience providing excellent customer service in a fast-paced contact center environment.
    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
    • Skilled working with dual monitors and multi-line phone systems.
    • Self-starter with proof of a strong work ethic and energetic personality.

    This position requires in-person sales. Starting pay is commission-based.