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Customer Experience & Outreach Representative - Start Next Week!

Imperious Management

Customer Experience & Outreach Representative - Start Next Week!

Perris, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Imperious Management Group is a fast-growing firm taking over the CORONA area due to a new partnership with an essential service provider in the debt settlement industry.

    RESPONSIBILITIES:

    • Consistently delivers a remarkable customer service experience.

    • Responsible for improving customer retention using strategic programs, services, and excellent communication.

    • Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.

    • Accepts coaching and takes action to improve performance.

    • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.

    • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.

    • Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.

    • Proactively looks for opportunities to drive sales growth by identifying new leads.

    • Provide a personalized approach that shows customers we can help, regardless of their need.

     

    REQUIREMENTS:

    • Experience providing excellent customer service in a fast-paced contact center environment.

    • Experience using relevant computer applications/software.

    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.

    • Skilled working with dual monitors and multi-line phone systems.

    • Strong typing and accurate data entry skills required.

    • Self-starter with proof of a strong work ethic and energetic personality.

    THIS POSITION INVOLVES SALES AND COMMISSIONED PAY