Job Description

Company Description By harnessing powerful relationships and smart targeting, we’re able to create behavior-changing ideas and experiences that deliver value to brands.

Job Description We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Salary range: $35000 - $45000 per year.

RESPONSIBILITIES:

• Schedule and confirm client appointments via phone and email.
• Facilitate and resolve client service requests.
• Provide excellent customer service through active listening.
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
• Upbeat, positive attitude and an approach to work rooted in professionalism.
• Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Set up client files and obtain necessary information.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.
• Input data into the company computer platform to keep each customer record updated.

Qualifications

• Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
• Good computer and typing skills.
• Strong phone and verbal communication skills along with active listening
• Ability to work with customers to resolve inquiries.
• Self-motivated individual.

Additional Information

• This is not a remote position
• Employee Assistance Program