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Luxury Customer Service Support

Imperium 7

Luxury Customer Service Support

Chicago, IL
Full Time
Paid
  • Responsibilities

    Job Description

    We are one of the world's largest customer service providers for luxury and premium brands. We are seeking an energetic Brand Ambassador who is specialized in high-quality products and has strong customer service experience to represent prestigious brands to join our support team.

    Work Location:

    Chicago

    Salary:  $36000 - $48000 per year

    RESPONSIBILITIES

    • Respond to customer queries in a timely and accurate way, via phone, email or chat

    • Identify customer needs and help customers use specific features

    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

    • Update our internal databases with information about technical issues and useful discussions with customers

    • Monitor customer complaints on social media and reach out to provide assistance

    • Share feature requests and effective workarounds with team members

    • Inform customers about new features and functionalities

    • Follow up with customers to ensure their technical issues are resolved

    • Gather customer feedback and share with our Product, Sales and Marketing teams

    • Assist in training junior Customer Support Representatives

  • Qualifications

    Qualifications

    • Familiarity with our industry is a plus

    • Experience using help desk software and remote support tools

    • Understanding of how CRM systems work

    • Excellent communication and problem-solving skills

    • Multi-tasking abilities

    • Patience when handling tough cases

    • BSc in Information Technology or relevant diploma

    Additional Information

    • This is not a remote job

    Benefits:

    Professional development assistance