Job Description
Company Description By harnessing powerful relationships and smart targeting, we’re able to create behavior-changing ideas and experiences that deliver value to brands.
Job Description We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
Salary range: $44000 - $52000 per year.
RESPONSIBILITIES:
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Download, distribute, and answer all customer questions received via email.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
Perform other duties and responsibilities as required or requested by management.
Qualifications
BACHELOR'S OR ASSOCIATE DEGREE PREFERRED.
PRIOR CUSTOMER SERVICE/SALES EXPERIENCE PREFERRED.
SELF-MOTIVATED, ALWAYS CURIOUS, AND CONSISTENTLY EAGER TO LEARN.
PROBLEM-SOLVING SKILLS.
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
CAN TAKE OWNERSHIP OF CHALLENGING SCENARIOS AND BRING THEM TO RESOLUTION.
HAVE A CLEAR, PROFESSIONAL, AND INFORMATIVE COMMUNICATION STYLE.
Additional Information