Our company is growing and looking for an Implementation & Compliance Specialist to support our clients in our Education Manager division. The Implementation & Compliance Specialist (ICS) plays a pivotal role in the successful implementation, rollout and ongoing compliance with our healthcare clients. The ICS must consistently maintain clear and regular communication with stakeholders to keep them engaged and informed throughout the implementation process and beyond.

Additionally, the Implementation & Compliance Specialist (ICS) is dedicated to supporting continuous improvement initiatives, both internally and externally. By doing so, they aim to enhance the overall client experience. Their contributions are crucial to optimizing both the Client’s & HPC’s success, as well as fostering robust relationships.

This position requires travel to client locations. Travel is anticipated to range from 60-75%.

HPC International’s mission is to help improve the lives of others by offering the best platform & solutions to manage the continuing educations of healthcare professionals, hospitals and health systems.

Our core values are;

• Integrity
• Ownership
• Authenticity
• Accountability
• Strong Work Ethic
• Deliver on Promises
• Grit – Get things done
• Pursuit of Excellence Every Day

HPC is the company healthcare organizations turn to for all their educational needs. We have three core services, 1) Education Manager, 2) Medical Librarian, 3) BookSource, which has 3 services within, BookSource Plus Distribution, Book Manager & Subscription Manager. Each of these three core services help healthcare organizations save time and money. To learn more about our core offerings please visit our website at https://home.hpcinternationalinc.com/solutions/. Be sure to watch the video on our Education Manager service.

PRIMARY RESPONSIBILITIES:

• Schedule daily and/or weekly meetings with client stakeholders to keep the client on track during implementation and then after implementation to drive compliance with Stakeholder departments.
• Effectively communicates and supports the HPC Education Manager service and always maintains a positive and professional demeanor. Engages in constructive dialogue with clients, colleagues, and team members to ensure clarity, alignment, and the successful achievement of project goals.
• Possesses comprehensive knowledge of HPC’s Education Manager solution.
• Audits – conduct regular audits of processes & practices to address compliance risks. Evaluate each client’s compliance by department and develop strategies to increase compliance.
• Documentation – maintain detailed documentation of implementation and stay on top of follow-ups to keep everyone on track with deadlines.
• Work with various team members to ensure there is continuous communication & engagement with clients.
• Training & Support – Provide initial training for client employees (program users) during implementation to ensure effective use of the HPC S.M.A.R.T. Hub and understanding of the service.
• Reporting – Regularly report to leadership on the implementation of new clients and the compliance of all existing clients where you provide status, issues, and solutions.

SKILLS REQUIRED

• Strong analytical, organization & communication skills
• Attention to detail and follow up skills
• Problem solving skills. The ability to identify issues, think critically & develop practical solutions is essential for managing compliance challenges
• Collaboration & relationship building skills. The ability to build strong relationships with client stakeholders is key for driving a successful implementation and compliance
• Project Management. Effective project management skills are crucial for planning, scheduling and coordinating implementation projects to ensure implementation stays on schedule
• Adaptability – The ability to adapt to changing requirements, this includes being flexible and open to new ideas and approaches
• Leadership skills. Leading implementations. driving compliance of the contract, influencing organizational culture and the ability to inspire others around you
• Analytical Thinking – The ability to analyze client reports
• Intermediate or advanced level in Microsoft Excel, Word and PowerPoint
• Minimum 2+ years client service experience in healthcare

REQUIREMENTS

• Minimum 2+ years related experience in business analysis
• Demonstrated experience as a relationship or client service manager, implementation/project manager, business process consultant, or sales engineer
• Travel 60-75%

BENEFITS:

• Multiple health insurance plans
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• 401k and Profit-Sharing Plan
• Generous Paid Time Off plan
• Sick leave
• 12 annual holidays

HPC International, Inc. (“HPC”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HPC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. HPC expressly prohibits any form of unlawful employee or applicant harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of HPC’s employees to perform their expected job duties is absolutely not tolerated.

All employed positions at HPC are at-will employment positions and may be terminated at the discretion of the Company.