JOB SUMMARY:

Under general supervision, the Implementation Manager interacts with the appropriate levels within the organization to ensure flawless execution at the account level by creating appropriate project implementation plans, status reports, and developing a project regimen to ensure a positive customer experience for internal as well as external customers.

KEY RESPONSIBILITIES:

• Assist with change management for new implementation plans/tools/processes to account personnel.

• Communicate internally and externally to all levels of an organization.

• Compile input into a value stream process map.

• Conduct end-user training as needed.

• Continuously refine business implementation practices to align with divisional business model and strategy.

• Coordinate with other departments/divisions/teams to facilitate the resolution of problems.

• Develop implementation processes.

• Follow organizational policies/procedures/standards while meeting customer requirements.

• Lay the foundation to build customer loyalty and increase customer satisfaction. Manage the project timeline, presentations, and customer documents from creation, through completion, and review.

• Monitor implementation progress by providing periodic reports to management. Provide solutions to customers, as appropriate.

• Travel to customer sites to understand their needs and deliver requirements in order to properly serve the customer.

MINIMUM QUALIFICATION:

• High School Diploma or GED with 2-3 years combination of education, experience and training

PREFERRED QUALIFICATIONS:

• Bachelors degree in Business Administration/Management, Technology, Transportation Logistics, Communication, Engineering or a related field

• Deep understanding of current trends and general business knowledge

• Demonstrated process mapping skills

• Develop and document test cases with users

• Provide end-user testing and training

• Excellent analytical skills

• Leverages functional/technical expertise to get results

• Contributes to overall project status reporting

• Effective cross-functional decision making

• Self-motivation

EDUCATION:

• Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Technology Education, Bachelors: Transportation Logistics, GED (Required), High School (Required)

WORK EXPERIENCE:

• Business Administration, Information Technology/Systems, Project Management, Transportation/Logistics

JOB OPENING ID:

• 00477268 Implementation Manager (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!