Digonex is seeking a highly motivated Implementation Specialist with a strong background in project management and software implementations. The ideal candidate will be responsible for creating detailed implementation plans and schedules, coordinating tasks across various departments, and ensuring seamless communication with clients.
Who we are (the company):
Digonex, a subsidiary of Emmis Corporation, is a leading provider of customized dynamic pricing solutions to clients in the arts & entertainment, attractions, cultural institutions, and tour operator sectors. Our technology is the result of almost two decades of research and development in pricing science. Our team of PhD economists utilizes dozens of variables to develop an automated and customized pricing solution for each client to accelerate revenue growth and achieve other critical strategic objectives. We are known for the effectiveness of our solutions, our “high touch” service model and our dedication to client satisfaction.
What you’ll do (key responsibilities):
- Develop and manage comprehensive implementation plans and schedules.
- Coordinate tasks and resources across departments to ensure timely and successful project completion.
- Regularly meet with clients to provide updates, gather necessary information, and address any concerns.
- Facilitate effective communication between clients and internal teams.
- Monitor project progress and make adjustments as needed to meet deadlines and objectives.
- Provide training and support to clients during the implementation process.
- Ensure all project documentation is complete and up to date.
- Provide pre-sale support to the Sales team for prospective clients with technical questions about the implementation process.
What you’ll need (qualifications):
- Bachelor's degree, with preference given to technology-related fields of study.
- Proven experience in project management and software implementations.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Proficiency in project management software and tools.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects simultaneously.
- Detail-oriented with a focus on quality and accuracy.
- Experience with managing client relationships and setting client expectations.
- Experience in programming, databases, software testing, API testing, or technical support is a plus
- Experience in the attractions or arts & entertainment industries is a plus.
Additional details:
- While Digonex is based in Indianapolis, Indiana, we currently operate as a hybrid virtual company. We have office space in downtown Indianapolis but many of our employees work remotely either part- or full-time
- As such, we are interested in speaking with any qualified candidate living in the United States. (Candidates in the Indianapolis, IN area are welcome, but not required, to work from our office)
- For employees working remotely, occasional travel to Indianapolis may be required for internal meetings (travel expenses paid by the company), approximately two to four times per year.
- H-1B visa sponsorship is not available for this position
We are looking for (values fit):
The right person for this job will fulfill our “Eleven Commandments.”
- Admit your mistakes
- Be flexible – Keep an open mind
- Be rational – Look at all options
- Have fun – Don’t take this too seriously
- Never get smug
- Be creative and innovative – make our products better everyday
- Believe in yourself – If you think you can make it happen, you will
- Never jeopardize your integrity – We win the right way or we don’t win at all
- Be good to your people – Get them into the game and give them a piece of the pie
- Be passionate about what you do and compassionate about how you do it
- Take care of your customers – Think of them and you’ll win