As an Implementation Specialist, you will facilitate a seamless onboarding experience for customers by configuring and deploying our software solutions.

You may be a good fit if:

• You enjoy working closely with customers and have a passion for providing top-notch service.
• You have experience implementing software solutions and working in a client-facing role.
• You have a strong analytical mindset and can quickly understand and address business needs.
• You are comfortable managing multiple projects and deadlines in a fast-paced environment.
• You have excellent troubleshooting skills and can think creatively to solve complex problems.
• You have experience with training users on new technology and enjoy helping others succeed.
• You thrive in a collaborative work environment and are eager to work with cross-functional teams.
• You have an eye for process improvement and are always looking for ways to enhance workflows.
• You are willing and able to travel up to 50% of the time to support customers onsite.

Responsibilities:

• Manage the end-to-end implementation process for new customers, including system configuration, data migration, and training.
• Collaborate with clients to understand their business requirements and customize the software solution accordingly.
• Provide technical support and guidance throughout the onboarding process to ensure a smooth transition.
• Conduct product training sessions and create documentation to help customers maximize software functionality.
• Troubleshoot and resolve implementation-related issues in coordination with internal teams.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and proactive problem-solving.
• Work closely with the Sales and Customer Success teams to ensure a smooth handoff and ongoing client satisfaction.
• Continuously refine implementation processes to improve efficiency and customer outcomes.

Technology Fit & Preferred Skills:

• Active Clearance REQUIRED
• Up to 50% travel REQUIRED
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, equivalent experience will be considered in lieu of a degree.
• At least 2-years of experience in software implementation, onboarding, or technical customer support.
• Strong technical aptitude and the ability to learn new software applications quickly.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Experience with CRM, ERP, SaaS, or cloud-based software solutions is a plus.
• Familiarity with APIs, data migration, and system integrations is preferred.
• Strong organizational skills and the ability to manage multiple projects simultaneously.