Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Position Overview:

We are seeking a dynamic and organized In-Office Dispatcher to join our team. The primary duties include taking calls, providing exceptional customer service, scheduling appointments, and assisting technicians as needed. The ideal candidate must be able to multitask efficiently in a fast-paced environment. The office and phones get busy often, so being able to type quickly and accurately, as well as jump from one job to the other is necessary. Previous dispatch experience is a MUST. Experience with Service Titan and plumbing knowledge is a huge plus.

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS DISPATCH EXPERIENCE

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries.

• Call missed calls back immediately.

• Respond to email inquiries.

• Provide excellent customer service.

• Schedule appointments and manage the calendar.

• Dispatch service calls to field technicians.

• Perform general office duties as needed.

• Other duties and projects as needed.

Qualifications:

• Strong multitasking skills.

• Excellent communication and customer service skills.

• Experience with Service Titan is a plus.

• Knowledge of plumbing is a plus.

• Proficiency in Mac applications.

• Willingness to learn.

• Communication in English is a must, Spanish is a plus.

• Type 60+ wpm.

• Weekend availability is a must.

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS DISPATCH EXPERIENCE

What We Offer:

• Competitive salary - $25-$30 depending on experience

• PTO and benefits.

• Supportive and friendly work environment.

• Opportunities for growth and advancement.

How to Apply:

Please send your resume and cover letter to mary@plumbingcareinc.com with the subject line "In-Office Dispatcher / Office Assistant Application."