Job Description

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
• Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
• Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
• Develop and administer the departmental Employee Engagement Survey Action Plan
• Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
• Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
• Address guest concerns and react quickly and professionally
• Balance operational, administrative and Colleague needs
• Conduct daily pre-shift briefings communicating service expectations and priorities.
• Maintain visible leadership presence during peak service periods.
• Conduct regularly scheduled departmental meetings and one on one’s with department colleagues to maintain Employee engagement
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
• Departmental payroll administration
• Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
• Other duties as assigned

Qualifications

• Previous F&B department head level experience required
• Must have strong, proven leadership qualities and management skills
• Working knowledge of Silverware POS, Microsoft applications and Scheduling standards an asset
• Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
• A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
• Participation in Fairmont Brand Promise, Train the Trainer, and Interaction Management an asset
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.

Physical Aspects of Position (include but are not limited to):

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

Additional Information

Salary Range: $92,000.00 to $120,000.00 USD Gross annually

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D