NEW! Offering a $300 HIRING BONUS for any Ward 1 residents! If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.
About our Company
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.
From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.
At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.
Responsibilities
Hybrid position of In-Room Dining and Food Runner responsibilities
Take orders from guests over the phone or through electronic ordering systems, ensuring accuracy in menu selection, dietary restrictions, and special requests.
Prepare and organize trays with the correct dishes, utensils, condiments, and napkins, adhering to presentation standards and guest preferences.
Deliver food and beverage orders to guest rooms promptly, navigating the hotel efficiently to ensure timely service.
Greet guests courteously upon delivery, verify the order with the guest to ensure satisfaction, and set up the meal in the room if requested.
Process payment transactions for room service orders, either through direct payment or by posting charges to the guest’s room account.
Clear away dishes, trays, and utensils from guest rooms after meals, ensuring rooms are left tidy and free from food waste.
Maintain inventory of room service supplies, such as linens, dishes, and serving utensils, restocking items as needed to ensure availability for orders.
Handle guest complaints or issues related to room service, providing immediate solutions or escalating concerns to management when necessary.
Possess knowledge of the POS system to correctly and strategically coordinate with team members
Ensure that food and beverages are delivered to the table in a timely manner
Clear, mark, and take ownership of table maintenance and clean and reset tables
Core Competencies
High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS, POS
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.