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Student Success Coach

I

InSource Services Group

Student Success Coach

National
Part Time
Paid
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  • Responsibilities

    STUDENT SUCCESS COACH FOR GRADUATE ONLINE PROGRAMS

    PART-TIME CAREER OPPORTUNITIES WITH POTENTIAL FOR FULL-TIME!

    We are looking for teammates interested in thinking outside the box and joining a team committed to rethinking student affairs for providing student support not seen before in higher education.

    COMPANY DESCRIPTION

    InSource Services Group (ISG) is a proven and experienced Consulting and Managed Services company dedicated to improving student outcomes through exceptional support and service. Through a comprehensive suite of consulting, support services, and technology to meet student, educator, and customer support needs, ISG serves higher education institutions, K-12 institutions, charter/online K-12 institutions, online programs/ publishers, and education technology companies.

    JOB DESCRIPTION

    The Student Success Coach (SSC) supports and guides the development of online graduate students with the goal of supporting their academic goals and persistence, and for increasing institutional retention rates. The Success Coach achieves defined objectives by implementing and maintaining services in compliance with established guidelines; proactively fostering effective relationships and individualized mentoring to help students achieve their potential; and serving as a member of the Student Success team.

    The Student Success Coach is actively engaged with students through 1:1 meetings, wellness checks, and by creating asynchronous educational content around time management, study skills, and career planning. The Success Coach must have a flexible Monday through Friday schedule and be available during university office hours, be willing to work some evening and weekend hours, and to adjust schedule as needed to best meet student needs and availability.

    The Student Success Coach reports to the Director of Student Success and works closely with other campus staff and administrators for providing responsive, high quality services, and programs.

    Target Salary: $19 - $21/hour

    Essential Duties and Responsibilities:

    • Develops personal and collaborative relationships with students by maintaining regular contact with the use of multiple communication platforms (e.g., phone, email, instant messaging, and Zoom meetings) to provide coaching around academic programs, career planning, time management, study skills, and academic technologies, and to keep students connected with campus resources.
    • Collaborates with students to identify barriers, determine solutions, and leverage resources by encouraging students to take an active role in their learning.
    • Follows defined plan for collaborating with on-campus departments to assure that students receive support related to financial aid, academic advising, general student support services and other campus resources.
    • Helps students to demystify college/university policies and procedures.
    • Encourages students to achieve self-awareness in order for them to gain a greater understanding of their personal strengths, values, and interests.  
    • Collaborates with partner institutions to assure students receive support they need related to financial aid, academic advising, general student services, and other campus resources.
    • Leverages data analytics to proactively support students who may be displaying at risk factors.
    • Tracks conversations and interventions with students; responds to requests for information and/or analysis.
    • Participates in new student orientation sessions.  
    • Compiles data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with organization policies and procedures, and/or monitoring program components.
    • Prepares a wide variety of often complex materials (e.g.. plans, reports, analyses, recommendations, procedures, etc.) for the purpose of documenting activities and issues, meeting compliance requirements, providing audit references, making presentations, and/or providing supporting materials for requested actions.
    • Collaborates with internal and external personnel for implementing and maintaining assigned services and programs.
    • Performs other related duties as assigned to ensure efficient and effective functioning of the Student Success team.

    Minimum Qualifications - Education and Professional Experience

    • Master's degree in higher education or college student personnel administration, from a regionally accredited institution  
    • 1-3 years directly related experience, preferably in a higher education institution providing 1:1 and group student support
    • Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation
    • Knowledge of graduate students and graduate student experience
    • Ability to recognize, understand, and address risk factors that impact students from achieving their academic goals, and to provide high level reports during team meetings
    • Proficient with Microsoft Word and other applications in the Microsoft Office suite, G Suite cloud computing; demonstrated experience with LMS, SIS, and CRM platforms; familiarity with video conferencing; ability to learn new systems quickly

    Preferred Qualifications

    • A commitment to diversity, gender equity, inclusion, and social justice

    • Excellent interpersonal skills to interact with diverse constituents and to provide high quality support and customer service to students

    • Experience working with students in social work, business, technology or education (K-12 or education policy setting) academic disciplines  

    • Understanding of counseling/student development theories and ability to apply theory in practice with students

    • General knowledge of enrollment management and retention best practices, and the ability to apply them to an adult learning environment

    • Experience working with online learners  

    • Quick learner with regard to technology  

    • Professional experience with problem solving and conflict resolution

    • Highly effective written and verbal communication skills

    Ability to:

    • Establish and maintain cooperative working relationships with faculty, staff, and students  
    • Do problem solving, analyzing issues, and creating action plans that fall within the scope of the role and established guidelines  
    • Work independently under broad organizational policies
    • Utilize resources as required to perform daily expectations of serving students   
    • Build relationships quickly through phone, email, texting and Zoom tools 
    • Work well under pressure by setting priorities, adapting quickly to changing work priorities, and meeting deadlines  
    • Communicate with diverse groups and individuals  
    • Communicate effectively with emphasis on active listening and constructive support
    • Be self-motivated, enthusiastic, personable, assertive, dependable, and able to work independently and as a member of a team
    • Work through a virtual work environment
    • Have strong attention to detail and accuracy

    Work Environment

    This position is through a virtual work environment. Our employees enjoy the freedom and flexibility of working from home. Even though our teams are spread across the country, we utilize a wide variety of collaboration tools that bring us together and foster teamwork, community, and collaboration as good as, if not better than, most onsite work environments.

    Requirements for success in a virtual work-at-home role include:

    • Work space – Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy
    • Multitasking – Ability to navigate or toggle many screens and maintain chat conversations simultaneously
    • High speed internet – Must provide employee-paid, high speed internet service (5MB or higher connection speed); no dial-up or satellite dish connections
    • Must have a working desktop or laptop that is supported by Mac or Windows operating systems

    Application Deadline:  February 1, 2019; 11:59 PM EST

    Apply by providing a letter of interest and current resume that includes at least three professional references. Only complete applications will be considered. Applications received after the deadline will be considered for future opportunities. 

    Benefits

    InSource Services Group offers a comprehensive set of employee benefits including paid vacation and holiday time, Life, Dental and Health care options.  ISG, as a work from home model, also provides flexible hours and accommodations to ensure a work-life balance.

    InSource Services Group, LLC is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.