Community Outreach / Customer Service Representative *IMMEDIATE HIRE*
Job Description
WHAT DOES A CUSTOMER SUPPORT / CUSTOMER SERVICE REPRESENTATIVE DO?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
RESPONSIBILITIES:
REQUIREMENTS:
PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship
Company Description
We are a learning firm, and we continuously challenge ourselves to better our services, processes, and procedures. We admire our team above all and appreciate the power of diversity, both in cultures and opinions. Everyone at InVision Promotions is motivated to level up in their careers.