Benefits:
Health insurance
401(k)
Opportunity for advancement
Paid time off
Parental leave
Training & development
401(k) matching
Bonus based on performance
Company parties
Dental insurance
About the Role:
North American Recovery is looking for a motivated and professional Inbound Collections Specialist to join our growing team in West Valley City, UT. This is a great opportunity to build a rewarding career in the financial services industry where your communication skills and problem-solving abilities will make a real impact every day.
North American Recovery, a Utah based National Collection Agency is hiring!
Our company is growing at a rapid rate, and we are looking to hire several energetic individuals for our Inbound Collection Specialists position. Ideal candidates will be self-motivated individuals who enjoy working in a fast-paced environment and love a challenging and rewarding job.
Do I need collections experience?
No! An understanding of third-party debt collections is a plus but is not required. We have successfully trained hundreds of collectors with no experience, and they’ve gone on to earn over $65,000 a year. This is a great opportunity for someone who wants to move from a lower paying job as we will train the right person!
What we offer:
Cash bonuses
401k benefits with employer contributions
Medical, Dental, Vision, and Life Insurance
Paid Time Off (PTO)
Excellent attendance earned time off, with ability to earn 6 days off yearly
A paid day off on your birthday!
Paid Training
A wage base of $20/hour, plus a commission schedule
8:00 am - 4:30 pm or 8:30 am to 5:00 pm Shifts
Top collector, and attendance luncheons
Our company is growing at a rapid rate, and future management opportunities will eventually be available.
Required skills:#
Reliable and dependable (good attendance is a must)
Effective communication skills
Problem solving and analytical skills
The ability to multi-task
A positive attitude and a focused mentality
Working knowledge of computers
Minimum Education#
High school diploma or equivalent
We have an outstanding work environment in a very professional, positive office setting that is centrally located at 1600 West 2200 South.
Visit our website to hear what our employees think about working here: http://www.north-american-recovery.com/employee-reviews.html Or you can watch our employee testimonials by clicking this link: https://www.youtube.com/playlist?list=PLE4uuYA8HAuSTRBR0utCCS6QYT9RsUfkV
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
Paid Training:
Yes
Management:
Supervisor
Work Remotely:
No
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Job Type: Full-time
Salary: $20 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Supplemental pay types:
Bonus pay
Commission pay
Ability to commute/relocate:
Salt Lake City, UT 84119: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: In person
Responsibilities:
Handle inbound calls from customers regarding outstanding account balances and payment arrangements
Negotiate payment plans and settlements in accordance with company guidelines and compliance standards
Accurately document all account activity and customer interactions in the collections management system
Review and verify account information to ensure accuracy before processing payments or adjustments
Provide exceptional customer service while maintaining professionalism in sensitive financial conversations
Meet or exceed individual performance metrics including call resolution, recovery rates, and productivity goals
Adhere to FDCPA regulations and internal compliance policies at all times
Requirements:
Prior experience in collections, customer service, or a call center environment preferred
Strong verbal communication and active listening skills
Ability to handle high call volumes in a fast-paced environment
Familiarity with FDCPA guidelines and debt collection compliance is a plus
Proficient in basic computer navigation and data entry
Self-motivated with a results-driven mindset and attention to detail
High school diploma or GED required
About Us:
North American Recovery is a trusted name in the debt recovery industry, proudly serving clients from our West Valley City, UT headquarters. We are committed to treating every customer with respect and professionalism while delivering outstanding results for our clients. Our team-oriented culture, competitive compensation, and opportunities for advancement make North American Recovery a place where employees truly thrive.