Job Description: Inbound Supervisor

Summary

This position is responsible for supporting warehouse operations, supervising staff and ensuring a safe work environment.

Daily Responsibilities

• Correct any issues from daily PRIMA report-assure all is received into Prima
• Monitor- clerks, forklift operators and labor during daily operations
• Ensure procedures are being followed correctly
• Address any workflow issues immediately to include priority
• Move Labor, Clerks, Forklift operators where needed, ability to adapt
• Documentation accuracy -review inbound and outbound paperwork

Communication

• Notify Operations Manager of issues or delays
• Communicate with team for clarity on orders
• Escalate any missing or incorrect information
• Ensure inventory records are up to date
• Report summary of any issues or corrections
• Review and respond in a timely manner to daily e-mails, from CSR’s, Inventory Management etc.

Process -Compliance

• Follow standard operating procedures (SOPs)-assure that team is adhering to all SOP’s
• Assure everyone is properly using PPE
• Maintain organized and legible documentation-Keep copies of Workorders and Inventory request

Supervisory Responsibilities

Yes

Qualifications

Communication & Computer Skills

• Ability to effectively review, prioritize, and respond to emails in a professional and timely manner.
• Strong communication skills with the ability to work closely with Customer Service Representatives (CSR), warehouse personnel, drivers, customers, and management.
• Ability to communicate operational updates, shipment issues, inventory discrepancies, and customer requirements accurately and professionally.
• Proficient in Microsoft Outlook, Excel, Word, and business software applications. -learn PRIMA our in-house WMS

Leadership Competencies

• Ability to lead by example and maintain accountability across warehouse operations.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to prioritize workloads, delegate tasks, and meet operational deadlines.
• Commitment to safety, quality, customer service, and continuous improvement.

Education and/or experience

• Minimum of 3 years of warehouse, logistics, or operations supervisory experience required.
• Forklift Operator-(preferred) Sit down propane lift
• Experience supervising warehouse personnel, managing daily workflow, and maintaining a safe and productive work environment.
• Experience with inventory control, shipping, receiving, container operations, and warehouse audits.
• Familiarity with CME and LME (London Metal Exchange) processes and commodities (preferred, or willingness to learn.)
• Ability to learn and become proficient in PRIMA, in-house Warehouse Management System (WMS).

Language skills

Ability to read and interpret documents in the English language. Ability to write the English language. Ability to speak the English language.