IT Help Desk Dispatcher

INCTech is a team of talented individuals focused on improving business organizations by establishing technology standards and strategic plans to increase productivity and deliver peace of mind. INCTech has been in business for over 18 years, and we are growing faster than the speed of light. At INCTech we specialize in Managed IT, Security Cameras, low voltage access control. Built on a track record of customer satisfaction, our mission is focused on improving our clients’ organizations by establishing technology standards and strategic plans to increase productivity and deliver peace of mind.

We are looking for a Service Dispatcher to provide outstanding service for our clients. This person will be able to handle calls on a multi-line phone system, while providing exceptional customer service, routing field and inhouse engineers, including administration staff, using a ticketing system.

  At INCTech we are proud to offer:

• Starting pay range of ($19.00-$22.00) per hour based on experience.
• Weekends off with and ideal schedule from 7:30am-4:30pm Monday-Friday.
• Excellent benefits, including 100% company paid premium for the lowest medical plan, and 100% company paid dental, and vision.
• 401(k) savings plan with company match.
• Paid holidays, vacation, and sick time.
• Monthly monetary incentives.
• Breakroom replenishments, including coffee and snacks.
• Paid training including lunch and learn.
• Opportunity for advancement and to be part of a fun culture that values and appreciates employees.

 Required Skills and Traits include, but are not limited to

• Excellent communication skills, both oral and written.
• Experience with Microsoft Office Suite.
• Strong ability to collect and organize information.
• Proficient ability to work amongst a team and handling diverse personalities.
• Exceptional customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with the Los Angeles metro area to dispatch tickets to the appropriate field engineer.
• Ability to type 35 wpm and good ten key skills.
• Strong phone and interpersonal skills.
• Ability to work independently.

Preferred Experience resulting in higher starting wages:

• Previous Call Center and/or Dispatch experience.
• A general understanding of technology and how they are used in business.
• Experience with Help Desk Ticketing Software (ConnectWise preferred).
• Experience with Document Management Software (IT Glue preferred).

 Additional Post Acceptance Offer Requirements:

• Pass pre-employment drug test.
• Satisfactory results of pre-employment background check results.
• Provide valid US work authorization documents for E-Verify.

If this sounds like something you are interested in, please apply!