Job Description

What This Job Entails

• Managing a book of clients, serving as their sole point of contact via email, video conferencing, phone and text
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
• Using the company core values to guide independent decisions about client accounts
• Continually innovating new methods to improve client experience and retention
• Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
• Upselling clients on relevant products
• Collecting client feedback and passing it along to the team to drive constant improvement
• Full-time position: 40 hours a week depending on tasks

Requirements

• Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden

• Strong interpersonal, verbal, and written communication skills in English. This is a must.

• Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision

• Driven, competitive, and confident with coaching others and setting expectations

• Strong attention-to-detail, time-management, and organizational skills

• At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more

• Ability to multitask and prioritize under ever-changing needs and schedules

• Proven project management skills with an emphasis on quality control

• Coachable -- you are willing to participate in ongoing training and constantly push yourself to get better and better

• Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks

• Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire

• FOLLOW DIRECTIONS -- there will be instructions for preliminary tasks to get you through the first round of applicants. Please follow the directions and submit your answers. There will be no calls/setting interviews for those that do not complete these initial tasks.

REQUIRED EXPERIENCE

• 1+ years of customer service experience
• Direct Response Marketing experience, highly preferred
• Previous experience with remote working softwares preferred, including Asana, Slack, Zoom, etc.

BENEFITS

• Remote position 
• Competitive pay (salary + performance-based commission with high earning potential).
• Access to world-class training and education in advertising / marketing
• Laid back, yet professional vibe
• We’re a quickly growing company that favors promoting internally – huge opportunity for upward mobility

PLEASE NOTE: There are no health or 401K benefits with this position.

PLEASE NOTE: This is an entry-level position (though experience is a plus) and our pay starts at an entry-level pricing scale between $3K-$4K depending on experience. IF YOU CAN NOT ACCEPT A BASE SALARY OF $3k-$4K PLEASE DO NOT APPLY. 

WE ARE EXCITED TO HEAR FROM YOU!