Commercial Office Coffee Service As the Sales and Service Manager at Incredible Flavors, you will be responsible for overseeing all aspects of sales and service for our office coffee equipment and service. Your primary focus will be to drive sales growth, manage our service team, and ensure that our customers receive the highest level of service and support. You will work closely with our clients to understand their needs and tailor our offerings to meet those needs, all while maintaining profitability and operational excellence. If you are passionate about the coffee industry and have past sales experience, apply today! Benefits: • Paid Holidays • PTO (paid time off) up to 3 weeks • 401k Contribution • Health Insurance • Discounted products for personal purchase! • Monday - Friday Full-time 7:30 am - 4 pm Compensation: $60,000+ commission-based Responsibilities: • Develop and implement effective sales strategies to achieve sales targets • Lead and manage the sales and service team, setting performance goals, providing training, and conducting performance reviews • Build and maintain strong, long-lasting customer relationships by understanding their needs and providing solutions that meet those needs • Establish relationships with new customers as well as existing customers, identifying through customer visits growth opportunities in revenue and profit margins • Oversee the service department to ensure timely and effective installation, maintenance, and repair of coffee equipment • Coordinate with other departments to ensure smooth operation and high customer satisfaction • Periodically review and refresh coffee programs, execute product conversations, offer sampling options, conduct equipment asset audits, and ensure data integrity of the software system • Develop a business plan for sales and service, track performance, and increase profitability • Analyze market trends and competitor activity to identify opportunities for growth and improvement • Prepare and present sales and service reports to senior management, highlighting performance, challenges, and opportunities Qualifications: • At least 5 years of experience in sales and service management, preferably in the office coffee or similar industry. • Experience with water cooler sales is beneficial • Bachelor’s degree in business administration, Marketing, or related field • Proven track record of meeting or exceeding sales targets • Strong leadership skills with the ability to motivate and manage a team • Excellent communication and interpersonal skills, with a focus on customer service • Ability to think strategically and analytically, with a problem-solving mindset • Knowledge of CRM software and Microsoft Office Suite Compensation: $60,000+ commission

• Develop and implement effective sales strategies to achieve sales targets • Lead and manage the sales and service team, setting performance goals, providing training, and conducting performance reviews • Build and maintain strong, long-lasting customer relationships by understanding their needs and providing solutions that meet those needs • Establish relationships with new customers as well as existing customers, identifying through customer visits growth opportunities in revenue and profit margins • Oversee the service department to ensure timely and effective installation, maintenance, and repair of coffee equipment • Coordinate with other departments to ensure smooth operation and high customer satisfaction • Periodically review and refresh coffee programs, execute product conversations, offer sampling options, conduct equipment asset audits, and ensure data integrity of the software system • Develop a business plan for sales and service, track performance, and increase profitability • Analyze market trends and competitor activity to identify opportunities for growth and improvement • Prepare and present sales and service reports to senior management, highlighting performance, challenges, and opportunities