[]

Welcome! Please read and follow the instructions under "How to Apply" at the bottom of this job listing if you'd like your application to be considered. 

DATA QUALITY ANALYST

• 100% Remote—WFA (Work From Anywhere) • Flexible hours—work whenever you want • Friendly and supportive globally distributed team—no matter what time it is, someone somewhere in the world is online to say hello and answer questions =)

THE COMPANY

Index is a virtual business development assistant that integrates human intelligence (that's you and your team!) and artificial intelligence directly into the customer relationship management (CRM) software used by law firms. Firms use us to ensure that the data in their CRM stays accurate and up to date.

Our team is FULLY distributed with colleagues across the United States, Germany, France, Spain, Romania, the Philippines, India, Nicaragua, and Nigeria. We also have a few full-time world-wanderers who land in a different time zone every few weeks.

We recently announced a partnership with LexisNexis, the leading global provider of computer-assisted legal research (CALR) and we have law firms lining up to give us tens of thousands of customer contacts to clean.

We're committed to building a company culture that values flexibility, bilateral feedback, and continuous improvement at every level.

You can check out the company website here: https://index.io/

THE POSITION

We're looking for Data Quality Analysts to perform QA (Quality Assurance) on the work done by our team of Virtual Data Stewards, whose job is to research the customer contacts in our client firms' CRMs. We equip the Data Stewards with the tools to find each contact's LinkedIn or other professional profile as well as their email address, and you'll check to make sure each contact's details are complete, correct, and up-to-date. You'll also give written feedback to help Data Stewards improve.

• 100% remote working environment with flexible scheduling (you decide when you work and how many hours you work) • There will be opportunities for advancement into team leadership and/or onboarding leadership roles based on your personal preferences and your metrics (speed and data quality)

REQUIREMENTS

• English language proficiency—currently all of our customers are located in the United Kingdom and the USA.

• Native-level understanding of the North American/European business landscape—you'll have to make practical judgements about whether the profiles found by the Data Stewards match the contacts in our customers' databases, sometimes based heavily on context (e.g. this particular customer knows a lot of people in the fintech industry and the contact works at Plaid, which you are able to identify as a fintech company, so you can make an educated guess that we've found the correct Bob Smith).

• Radical candor—we're looking for leaders who have real compassion for each member of the team and who welcome the challenges of receiving and giving frank feedback.

• Attention to detail—our clients buy our product to ensure that their data is accurate, so we need folks with a laser eye for catching and eliminating typos.

• Good time management skills—you'll be working completely remotely! This means you can work from your backyard, the local pub, or a beach in Jamaica, but it also means you'll need to be able to manage your own time really well.

• Responsiveness—we're a young, growing company and things change a lot! You'll need to be vigilant about keeping up with instant messages, emails, and changes to the documentation for all the types of tasks that you work on.

• Resourcefulness—if your direct manager is offline, you'll need to be able to look up the answers to your questions in our online wiki, work through them with a teammate, or find a workaround until leadership can get back to you.

• Kindness—we're a global community with teammates from all kinds of different places and backgrounds, and we think it's important to approach our differences with compassion and curiosity.

RESPONSIBILITIES

• Meticulously check the Data Stewards' research on the professional contacts in our client firms' CRMs to verify each contact's details (Company Name, Job Title, Location, Email Address, and LinkedIn or other professional profile).

• Process contacts marked "Could Not Complete" by Data Stewards, as well as conflict resolution tasks where two Data Stewards entered two different solutions

• Maintain an average speed of ≤2 minutes/contact QAed and ≤3 minutes/task marked "Could Not Complete" with an average accuracy score of ≥ 90% across both task types. (Don't worry—we know it will take a couple of weeks for you to get this fast!)

• Be responsive to communication from your team (this includes keeping up to date with work emails, announcements made in Slack channels relevant to your job, direct Slack messages from management, and ongoing changes to task guides for any tasks you work on)

• Attend a 30-minute 1:1 meeting with your direct manager every other week.

• Submit an invoice for your hours worked by the 8th of each month.

HOW TO APPLY

All you need to do is attach your resume and write a quick note that includes your answers to the following three questions:

• Why are you interested in being a Data Quality Analyst at Index? • Have you ever worked remotely? If so, what did you do and how did it go for you? • What do you like to do in your free time?

We'll let you know within two weeks whether we would like to move forward. If so, you'll receive a trial QA task to do in a Google spreadsheet. It usually takes 60-90 minutes and we'll pay you for the time if you're hired. After the trial task, a team member will reach out to let you know whether or not we'd like to schedule a 30-minute interview. And after the interview, we'll make a decision. We're looking forward to getting to know you! =)