Reports to : Associate Vice President of Administration

Direct reports : N/A

Location : Must live in Indiana. Remote work is permissible.

Status : Full-time, Exempt

Salary Range : $50,000-$55,000

Created: February 2024

ABOUT INDIANA AFTERSCHOOL NETWORK

The Indiana Afterschool Network (IAN) wants every young person in Indiana to have the best chance at making a great life for themselves and a positive impact in their communities. We believe out-of-schooltime programming (i.e., before school, after school, and during the summer) can play a major role in that. For more than two decades, IAN has been committed to out-of-school time (OST) organizations through supports and resources that promote continuous quality improvement of programs, increasing families’ access to OST programming, and advocacy that help to shape the environments in which OST providers serve.

Mission : We advance learning beyond the school day by actively supporting providers with resources, training, and advocacy, while mobilizing a strong network of community partners. Together, we build access to high-quality out-of-school time programs for all youth across Indiana.

Vision : We envision a thriving Indiana, where valued out-of-school time professionals empower all youth to realize their full potential – fostering personal growth, lifelong learning, and future readiness.

POSITION SUMMARY

The Salesforce Administrator oversees Indiana Afterschool Network’s (IAN) Salesforce and data systems, providing data management, analysis, reporting and support functions for the organization. The Salesforce Administrator interfaces regularly with IAN leaders and team members to address questions, provide regular training and support and address new business and reporting needs. This role is part technical project manager, part administrator, part Salesforce analyst and 100% dedicated to our mission.

MAJOR RESPONSIBILITIES

• Serve as primary administrator for IAN’s Salesforce.com environment with 12+ users.
• Manage all basic technology administrative functions for Salesforce and other data systems, including user provisioning and account maintenance, reports and dashboards, workflow management and other routine tasks.
• Monitor and manage data to ensure integrity, including editing and correcting inaccuracies and providing feedback to users on proper protocol and procedures.
• Develop and maintain system policies and procedures and related training assets.
• Encourage and support users through self-service tools, direct trainings and one-on-one support channels.
• Analyze user support data to identify and address gaps in training or knowledge.
• Proactively communicate system changes, issues and resolutions to stakeholders.
• Assist in researching, troubleshooting and resolving technical issues.
• Remain up to date with business needs, the ways the systems support them, and other applications and tools used by the organization that interact with Salesforce.
• Address requests for improvements or changes to the system, and implement these changes as appropriate
• Develop and manage data reports or dashboards to support operations, decision-making and continuous improvement across functional areas.
• Partner with internal leaders and team members to improve business processes, understand pain points and identify system solutions for business priorities.
• Assist with configuration of new system functionality and documentation of customizations.
• Complete regular internal system audits and prepare for upgrades.
• Stay current on system releases (primarily Salesforce), new features, product roadmaps and applications available from 3rd parties for key business needs.

Other duties as assigned.

SKILLS AND QUALIFICATIONS

• Must demonstrate ability to work in and promote an inclusive environment that reflects the broad diversity and backgrounds represented by our providers, partners, and employees in which every individual feels respected and valued.
• Bachelor’s Degree in a related field or equivalent work experience.
• Minimum of two years of experience as a Salesforce.com administrator.
• Saleforce.com Admin (ADM201 and ADM211) certified.
• Sales Cloud, Service Cloud and Developer certifications preferred.
• Proven ability to develop effective system policies and procedures and facilitate user adoption.
• Experience in managing multiple technology/data systems, including integrations.
• Strong data management abilities.
• Excellent project management skills
• A documented history of successfully driving projects to completion.
• Strong collaboration, interpersonal and communication skills.
• Experience with nonprofit processes preferred.