Job Description

CENTRAL SANITARY SUPPLY

ACCOUNT SALES REPRESENTATIVE

SUMMARY: Sells products and services for Central Sanitary Supply to business and industrial establishments or individuals at sales office, store, showroom, or customer's place of business by performing the following duties-

ESSENTIAL DUTIES AND RESPONSIBILITIES (including the following, other duties may be assigned)

• Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
• Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers on sales floor or by phone.
• Displays or demonstrates product, using samples or catalog, and emphasizes salable features. 
• Quotes prices and credit terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Prepares reports of business transactions and keeps expense accounts. 
• Works with inside sales representatives to keep account activities and literature up to date. 
• Tracks stock levels
• Coordinates customer training
• Enters new customer data and other sales data for current customers into database
• Develops and maintains relationships with purchasing contacts.
• Investigates and resolves customer problems with deliveries. 
• Attends trade shows.

COMPETENCIES

To perform this job successfully, an individual should demonstrate the following competencies:

• Analytical- collects and researches data; uses intuition and experience to complement data.
• Design- generates creative solutions; translates concepts and information into images; demonstrates attention to detail. 
• Problem solving- identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions; works well in group problem solving situations, uses reason when dealing with emotional topics.
• Project Management- develops project plans; coordinates projects; communicates changes and progress.
• Technical skills- assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 
• Customer Service- manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
• Interpersonal skills-  focuses on solving conflict, not blaming; maintains confidentiality; listen to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. 
• Oral communication- speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills' participates in meetings. 
• Written communication-  writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet need; presents numerical data effectively; able to read and interpret written information. 
• Teamwork- exhibits objectivity and openness to others' views; give and welcomes feedback; contributes to building a positive team spirit. 
• Business acumen- demonstrates knowledge of market and competition; aligns work with strategic goals. 
• Cost consciousness- contributes to profits and revenue. 
• Diversity- demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a hassle-free environment. 
• Ethics- treat people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values. 
• Organizational support- follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity. 
• Strategic thinking- develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. 
• Judgement- displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/organizing- prioritizes  and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• Professionalism- approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. 
• Quality- meets productivity standards; completes work in timely manner; works quickly. 
• Safety and security- observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 
• Adaptability- adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. 
• Dependability- follows instructions, responds to management direction; takes responsibility for won actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 
• Initiative- asks for and offers help when needed.
•  Innovation- displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read and comprehend instructions, short correspondence and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply. and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Contact Management systems; database software; internet software; inventory software, order processing systems; spreadsheet software and word processing software. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate. 

EEOC: EQUAL OPPORTUNITY EMPLOYER AND GIVES CONSIDERATION FOR EMPLOYMENT TO QUALIFIED APPLICANTS WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, RELIGION, SEX, GENDER ,PREGNANCY, MENTAL OR PHYSICAL DISABILITY, MEDICAL CONDITION, NATIONAL ORIGIN, GENETIC INFORMATION, MILITARY, VETERAN STATUS, MARITAL STATUS, CITIZENSHIP OR ANY OTHER STATUS PROTECTED BY APPLICABLE FEDERAL, STATE, OR LOCAL LAWS.

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