Job description

The Communications Coordinator is responsible for the following:

First Line Communications

This position is responsible for receiving and appropriately handling most “first line contact” with customers and clients. This includes:

Answering the main phone lines.

Responding to incoming online chat requests.

Responding to incoming social media messages.

Responding to incoming text-messages.

Receiving, sorting and managing the company’s “generic” email.

Responding to and routing other online messages such as eBay and Amazon messages.

Sales Support Functions

This position is also responsible for handling a variety of sales support functions including:

Entering and managing Amazon orders.

Preforming credit card fraud prevention checks.

Receiving and processing customer purchase orders.

Assisting customer support when required.

Social Media Management

When time allows, this position maintains our social media accounts including Facebook, Twitter, Instagram, LinkedIn, Pinterest, YouTube and others. These activities can include:

Posting industry related posts on social media.

Writing and posting blog posts and then sharing them on social media.

Assisting with the development of product and service videos.

Liking, sharing and interacting with others on social media to raise awareness of the company.

Qualifications and Education Requirement:

Strong oral and written communication skills.

Judgement and decision-making abilities.

Microsoft Excel, and other similar software packages.

Strong typing skills and computer skills

Excellent interpersonal skills.

Familiarity with online buying & selling (eBay, Amazon, Craigslist, Facebook, etc.).

Preferred Skills:

Prior company or similar industry experience.

Prior communications and/or social media experience.

macOS and iOS experience.

Requirements:

Working knowledge of office equipment, like printers and fax machines

Proficiency in MS Office (MS Excel, & Outlook)

Excellent time management skills and the ability to prioritize work

Attention to detail and problem-solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

Basic typing skills and computer skills

Familiarity with online buying & selling (eBay, Amazon) preferred but not required

Experience with macOS computers is preferred but not required

Proficiency with the Internet is a must

Valid Driver's License and reliable transportation

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

Paid time off

Schedule:

8 hour shift

Monday to Friday

COVID-19 considerations:

All employees must have COVID-19 vaccination by November 1st, 2021.

Education:

High school or equivalent (Preferred)

Experience:

Sales: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person