Job Description

Title: ServiceNow Developer/ Admin

Location : Palo Alto, CA

Duration: 12+ Months

Description

The Administrator for Service now will be responsible for configuring, administering and scripting the ServiceNow ITSM platform. This role will work with the ITS Leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.

Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.


Perform day to day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration
Work with department heads to document Business Requirement for utilizing ServiceNow for the business processes
Determine scope, estimate work effort and determine duration of development activities
Work with the team to build requested items and tasks using workflows to manage processes and meet Business Requirements
Conduct regular sessions with Business Users to understand the future needs of ServiceNow platform
Work closely with the departments/Business Partners to build requested items and tasks using workflows to manage processes
Develop, configure and improve core and custom applications
Perform installation and testing of ServiceNow updates and new releases
Monitor health, usage and overall compliance of ServiceNow and its applications
Develop systems integrations and process automation
Monitor health, usage, and overall compliance of ServiceNow
Create and configure Business Rules, UI Policies, UI Actions and Client Scripts including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Create process documentation for team and provide internal training to team members
Generates reports and KPI analysis as needed
Provides 24 x 7 on call support as part of a scheduled rotation with other team members

Qualifications:
Education: ;B.S. in Computer Science or equivalent experience in a work related field/discipline.
Experience: 2-3 years of progressively responsible and directly related work experience.
License/Certification: SerivceNow Administrator, Certified Scrum Master (Preferred), ITIL (Preferred)


Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Ability to gather and document requirements/user stories
Ability to design and build applications to meet business objectives
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation
Ability to analyze highly complex systems and workflows
Ability to conceptualize, plan, organize, coordinate, and manage the work of a major implementation
Understanding of Software Development Life Cycle
Experience with Agile
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST.)
Experience with JavaScript, XML, HTML, CSS, APIs and Web Services
Knowledge of Active Directory / LDAP
Demonstrated project work of advanced ServiceNow development using Orchestration or Discovery
Ability to work independently and multi-task
Excellent troubleshooting skills and the ability to logically think through problem situations

Let me know if you need any other details

Kapil Gupta

703.652.3831

InfiCare Technologies