Job Description

SUMMARY/OBJECTIVE

The temporary Receptionist & Customer Service Representative is the first point of contact for our Company; therefore, excellent customer service skills are necessary. Receptionist duties include: greeting, welcoming, and directing visitors, appropriately notifying company personnel of visitor’s arrival; maintaining the security of the lobby; and coordinating front-desk activities, including distributing correspondence and redirecting phone calls. Ultimately, the Receptionist’s duties and responsibilities are to ensure that the front desk welcomes guests in a positive and professional manner, and executes all administrative tasks to the highest quality standards. Customer Service duties include: handling customer complaints: providing appropriate solutions and alternatives in a timely and efficient manner, as well as following up to ensure resolution was achieved. Customer Service troubleshooting strategies are to be conducted through telephone, email and online review responses.  The position will require maintaining customer information in database and generating monthly complaint reports. A pleasant personality and excellent problem solving skills are essential requirements in providing excellent Customer Service.

REQUIRED EDUCATION AND EXPERIENCE

• HS Diploma or equivalent is required.
• Must be proficient at an intermediate level in Microsoft Office Word (Outlook, Excel & PowerPoint) and at the use of the internet.  
• Must be able to type at least 40 WPM.
• Minimum 2 years’ experience in Receptionist/Customer Service or equivalent field.
• Must be able to communicate effectively in English, both verbally and in writing.
• Must have experience answering phones with more than one line.
• Must possess these skills: Verbal Communication, Active Listening, Professionalism, Customer Focus, Organization, ability to inform others of issues and work toward a resolution of the issues.
• Must have ability to work effectively while under pressure.
• Must be able to work in a fast-paced environment with constant interruptions.

ADDITIONAL INFO.

• $16.00 - $18.00 per hour, depending on experience
• 8:00am - 5:00pm, Monday - Friday
• Long Term/On-going, with potential for Temp to Hire
• Starts ASAP