The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 3 technical support personnel and mentor new employees and entry-level Tier 1 and Tier 2 support personnel.

Duties and Responsibilities

Diagnose and repair technical issues with client hardware and software

Install, maintain, and troubleshoot computer networks and connected devices

Administer and support servers and associated software

Monitor, analyze, and resolve automated alarms

Interface with clients by phone, e-mail, and in-person

Mentor and instruct I.T. Technicians in performance of job duties

Enter and review time for support tickets

Update and maintain client documentation

Maintain and review inventory

Requirements

Position requires physical activities but are not limited to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.

Must be able to exert up to fifty (50) pounds, in the amount of force needed to lift, carry, push, pull, or otherwise

Move objects up to 50 pounds.

Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.

Ability to view a computer screen for long periods of time.

Manual dexterity for operating computer and other office equipment.

7 years of experience in performance of similar job duties. Completed higher-education studies in an I.T. discipline. (Computer Science, Information Systems, etc.) may be substituted for equivalent years of experience.

Benefits and Perks

Paid Vacation/Sick Time

Health Insurance

Employee Assistance Program

Short-Term and Long-Term Disability

Simple IRA w/employer match

Paid Mileage