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Information Technology Engineer

InfoTECH Solutions LLC

Information Technology Engineer

Lafayette, LA
Full Time
  • Responsibilities

    The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 3 technical support personnel and mentor new employees and entry-level Tier 1 and Tier 2 support personnel.

    Duties and Responsibilities

    Diagnose and repair technical issues with client hardware and software

    Install, maintain, and troubleshoot computer networks and connected devices

    Administer and support servers and associated software

    Monitor, analyze, and resolve automated alarms

    Interface with clients by phone, e-mail, and in-person

    Mentor and instruct I.T. Technicians in performance of job duties

    Enter and review time for support tickets

    Update and maintain client documentation

    Maintain and review inventory


    Position requires physical activities but are not limited to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.

    Must be able to exert up to fifty (50) pounds, in the amount of force needed to lift, carry, push, pull, or otherwise

    Move objects up to 50 pounds.

    Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.

    Ability to view a computer screen for long periods of time.

    Manual dexterity for operating computer and other office equipment.

    7 years of experience in performance of similar job duties. Completed higher-education studies in an I.T. discipline. (Computer Science, Information Systems, etc.) may be substituted for equivalent years of experience.

    Benefits and Perks

    Paid Vacation/Sick Time

    Health Insurance

    Employee Assistance Program

    Short-Term and Long-Term Disability

    Simple IRA w/employer match

    Paid Mileage