The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 3 technical support personnel and mentor new employees and entry-level Tier 1 and Tier 2 support personnel.
Duties and Responsibilities
Diagnose and repair technical issues with client hardware and software
Install, maintain, and troubleshoot computer networks and connected devices
Administer and support servers and associated software
Monitor, analyze, and resolve automated alarms
Interface with clients by phone, e-mail, and in-person
Mentor and instruct I.T. Technicians in performance of job duties
Enter and review time for support tickets
Update and maintain client documentation
Maintain and review inventory
Position requires physical activities but are not limited to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.
Must be able to exert up to fifty (50) pounds, in the amount of force needed to lift, carry, push, pull, or otherwise
Move objects up to 50 pounds.
Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.
Ability to view a computer screen for long periods of time.
Manual dexterity for operating computer and other office equipment.
7 years of experience in performance of similar job duties. Completed higher-education studies in an I.T. discipline. (Computer Science, Information Systems, etc.) may be substituted for equivalent years of experience.
Benefits and Perks
Paid Vacation/Sick Time
Employee Assistance Program
Short-Term and Long-Term Disability
Simple IRA w/employer match