Job Description

Position Title- IT Support

EDUCATION Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. EXPERIENCE Minimum of 3 years of experience.

JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

1. ADVANCED KNOWLEDGE OF MICROSOFT PRODUCTS, INCLUDING OPERATING SYSTEMS, OFFICE SUITE AND OUTLOOK IN A NETWORKED ENVIRONMENT
2. ADVANCED KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO PERSONAL COMPUTER, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS
3. SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS, OPERATING SYSTEMS AND PERSONAL COMPUTER HARDWARE
4. ABILITY TO DO ADVANCED TROUBLESHOOTING ON VARIOUS MANUFACTURERS OF COMPUTERS
5. ABILITY TO PLAN, ORGANIZE, MANAGE AND TRACK PROJECTS
6. ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING
7. ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENT'S POLICIES GENERAL KNOWLEDGE SKILLS AND ABILITIES (KSAS):  The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:
8. COMMUNICATION: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
9. CUSTOMER SERVICE: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
10. DECISION MAKING: Makes sound, well-informed, and objective decisions.
11. FLEXIBILITY: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.
12. INTERPERSONAL: Shows friendliness, courtesy, understanding, and politeness to others.
13. LEADERSHIP: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
14. PROBLEM SOLVING: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
15. TEAM BUILDING: Encourages, inspires, and guides others toward accomplishing the common goal.
16. QUALITY ASSURANCE: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Company Description

Ranked as one of the INC 5000 fastest growing companies for the last five years, Infojini has 13 years of experience in providing services like staff augmentation, software development, website & mobile app design and development, application support & maintenance, cloud, cyber security to clients. We have extensive experience with Fortune 500 and government clients such as State of Maryland, State of Texas, State of Washington, State of California and many more. Infojini works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Exceptional people, processes, and technology all dedicated to getting the job done right is the secret of our success. We understand that for technology to work it has to serve real business needs, and that every IT service has to be implemented by people. So we focus first on understanding your company and its industry needs, and then on meeting those needs with extraordinary people who have both the industry specific technical skills and the work ethic and communication skills to help ensure your success. We at Infojini help people quickly view and explore the full scope of enterprise and Web-based information available for better-informed decision making. Our open, Web-based solutions help to gather, analyse, and organize structured and unstructured digital information, and present it in a single, unified navigation view that dynamically displays content in context. Our vision is to achieve global IT services leadership in providing value-added high quality IT solutions to our clients in selected horizontal and vertical segments, by combining technology skills, domain expertise, process focus and a commitment to long-term client relationships. Read our case studies to understand how we engineered our client's success.