Job Description

Reporting into the Digital Product Delivery Manager, the Digital Product Delivery Coordinator provides an opportunity to become a highly skilled colleague in delivering best in class digital events across Informa Connect. The portfolio will focus on a growing number of small to large digital products, including webinars, virtual events and Digital Week’s that are exclusively online. The role will revolve around a comprehensive list of responsibilities and digital specialisms that occur throughout the digital product lifecycle. 

Success in this role will be delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.  

RESPONSIBILITIES 

PROJECT MANAGEMENT/DELIVERY (70%)

·         To take ownership for delivering a portfolio of digital Products, duties include:

• • The platform builds of digital products, to include: all platform uploads/integrations, (such as attendee lists) the uploading of branding assets, speaker bio’s and photos, event resource materials, the allocation of attendee badge classes/privileges, building all aspects of the event agenda and networking functions, the creation of SPEX booths, all back-end admin tasks and the setup of all networking functionality, such as polling
    • Undertake Platform tech check and quality assurance checks with Digital Product Delivery Manager

o   Be the main point of contact for digital speaker’s and undertake all administrational support as required.  This could include the preparation of briefing packs, undertaking digital pre-records, the creation of holding slides, issuing calendar invites and undertaking speaker technical/AV checks

o   Be the main point of contact for SPEX clients and undertake all tasks to ensure all elements of their SPEX packages are fulfilled

Be a digital specialist within the ‘Digital Product Delivery’ team, working closely with Digital Product Delivery Managers, for ensuring we deliver best practice in the areas of platform, product, process and customer   

o   Manage the on the day delivery of digital products, such as: managing polls and notifications and seed questions to moderators of the live digital event  

o   Provide Crisp/helpdesk support on our digital platform  

o   Add VIPs to closed door sessions if required (last minute VIP requests)

o   Log video asset numbers for each session and update the agenda

o   Make amendments to the platform as required

o   Create and issue all event notifications.

o   Manage the speaker green room/s and any other sessions (workshops etc.) that need to be hosted/moderated.  

o   General digital product trouble-shooter

o   Share behavioral patterns with the ‘Digital Product Delivery’ team and other key stakeholders (SPEX, marketing etc.)

o   Provide updates as needed on session attendance and engagement for sponsor assets/areas as requested (end of each day)

o   Action Incident Response Plan and process (if required)

ADMINISTRATION (30%)

·         Data capture and analytics – Undertake all necessary event administration tasks, including incident response plans, sustainability worksheets, KPI data forms, business reports, accreditation administration and providing data for debrief meetings

·         Upload Video On Demand onto the digital event platform

·         Provide Sponsorship (or data delivery team) with post event data reports, circulate final attendee lists, provide accounts with no show/no pay, list of VIP no shows to VIP manager.

·         Prepare and upload FAQ’s onto digital platform.

·         Book staffing space in the office (as necessary) during the live ‘Digital Product Delivery’ days

·         Continually put forward ideas for improving processes to eliminate obsolete workflows and tools with little customer value or ROI.

Qualifications

·         Professional experience in the B2B Digital Service and/ or Media Industry or equivalent

·         Candidate must have the ability to effectively manage multiple projects and work in a fast-paced environment.

·         Detail-oriented, excellent written and verbal skills, extremely organized

·         Ability to work with various teams and be able to work under pressure when last-minute tasks arise. Previous webinar experience is very helpful to this individual.

·         An entrepreneurial spirit who is ready to take on an exciting challenge and is willing to take the initiative in the execution of virtual events.

_The pay range for this position is $41,000 - $50,000 depending on experience. _

Additional Information

WHY WORK AT INFORMA  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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