Job Description

We are looking for a highly self-motivated, efficient, logical, and creative DIGITAL OPERATIONS COORDINATOR - ENTRY LEVEL (NYC OR BOSTON AREA) who will work on a digitally focused portfolio within the Informa Connect business.

The portfolio will focus on the digital delivery components of Smart/hybrid events and the delivery of virtual/digital products hosted exclusively online. The role involves a comprehensive list of responsibilities that occur pre, during and post each event from a delivery perspective. (Planning and operations)

RESPONSIBILITIES:

Project Management/Delivery (50%)

• Support on all aspects of digital planning and delivery for Smart/hybrid and virtual events, including platform management, speaker and SPEX management, coordination of video production and recordings and post event data analysis
• Simultaneously support the project delivery for multiple concurrent events to ensure events run as planned and troubleshoot as required
• Create and own the Master Data Sheet used to track and capture key event information
• Communicate video recording and editing requirements with our internal video teams and external AV suppliers for Smart/hybrid and virtual events
• Liaise with our in-house Video team for video editing and streaming requirements at our virtual events
• Assist with the delivery of live streaming on fully virtual events
• Upload video content recordings to our video platform for On-demand viewing
• Provide demos of our digital event platform to internal and external stakeholders
• Organize and oversee pre-event tech checks with speakers
• Work closely with the wider event teams to ensure smooth project delivery

Assist with the on-the-day delivery of our virtual events, to include:

• Manage Slido polls and audience notifications during the event
• Forward audience questions to the moderator of the live room
• Provide Crisp/helpdesk support on our digital platform and onsite (when required)
• Add VIPs to closed door sessions
• Log video asset numbers for each session and update the agenda.
• Update the digital platform as required – yesterday’s poll results etc.
• Create and issue all event notifications
• Manage the speaker green room/s and any other sessions (workshops etc.) that need to be hosted/moderated during the live delivery of an event
• General event trouble-shooter
• Share in-event audience behavioral patterns with the wider virtual event team (SPEX, marketing etc.)
• During the event provide updates as needed on session attendance and engagement for sponsor assets/areas as requested (end of each day)
• Action Incident Response Plan and process (if required)
• Undertake post-event delivery team responsibilities including the sharing of data reports (Alchemy) and providing data for our internal WERMS reports

Administration (50%)

• Data capture and analytics – Undertake all necessary event admin tasks, including: the preparation and circulation of Incident Response Plans, assistance with the completion of sustainability worksheets, accreditation administration and providing data for post event meetings
• Post event, upload Video On Demand onto our virtual event platform
• Share post event lead reports with the sponsorship team
• Circulate final attendee lists with the event tram
• Post event, provide accounts with a list of no show/no pay
• Post event, share a list of VIP no shows with the VIP manager.
• Complete the digital delivery teams internal KPI tracker
• Prepare and upload FAQ’s onto our digital platform for each event.
• Book staffing space in the office (as necessary) during the live virtual event days

Qualifications

• 1+ years professional experience in the B2B Digital Service and/ or Media Industry or equivalent
• Previous webinar experience preferable, but not essential
• Desire to be part of a digitally first focused team, with a digitally focused mindset
• Experience of using Zoom, Microsoft Office and digital event platforms
• Candidate must be extremely well organized, with the ability to simultaneously manage multiple projects and work to tight deadlines, in a fast-paced environment.
• Outstanding verbal and written communication skills, who can work confidently and respectfully at all levels of an organization
• Detail-oriented with excellent attention to detail
• Ability to work with multiple teams and be able to work under pressure
• An entrepreneurial spirit who is ready to take on an exciting challenge and is willing to take the initiative in the execution of digital products

Additional Information

WHY WORK FOR INFORMA?

• 15 Days of PTO
• 4 volunteering days annually
• Day off for your birthday
• 401K contributions
• Medical insurance for self and dependents; life cover and personal accident cover for self
• Training and professional development
• A global, cross-functional support system committed to diversity and inclusion, sustainability, and wellness (and the opportunity to work on special committees that align to your interests and goals)
• Blended style and flexible working time
• Tools for remote working
• The opportunity to work on the coolest, most strategic, and collaborative marketing team you will ever encounter

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.