Job Description

We are seeking a highly motivated and detail-oriented Continuing Medical Education (CME) and Exam Specialist to join our team at Informa Medical. In this role, you will be responsible for managing the certification programs for Informa Medical. You will also oversee all exam processes from start to finish and utilize CRM software to track and analyze data.

Responsibilities

• Work closely and plan with Educational Advisors to understand the educational pathways leading to certification.
• Develop and maintain a comprehensive understanding of industry trends and best practices in certification program management.
• Utilize CRM software to track and analyze data related to certification programs, including candidate demographics, exam performance, and certification status.
• Ensure that all aspects of the certification process comply with relevant industry standards, regulations, and legal requirements. File all certification documentation and track certificate deliverables.
• Develop and implement strategies to increase certification program participation and achieve revenue targets.
• Provide guidance and support to candidates throughout the certification process, including answering inquiries and resolving issues.
• Collaborate with marketing and communications teams to develop promotional materials and campaigns to raise awareness of certification programs.
• Monitor and evaluate the effectiveness of certification programs through the analysis of key performance indicators and feedback from stakeholders.
• Stay updated on industry regulations, changes, and advancements to ensure certification programs remain relevant and up-to-date.
• Collaborate with subject matter experts to identify and define certification requirements, exam content, and evaluation criteria.
• Manage exam processes, including exam scheduling, candidate registration, and proctoring arrangements.
• Coordinate with internal teams to ensure the smooth administration of exams and the timely delivery of results.

Qualifications

• Proven experience in implementing and managing certification programs, preferably in the CME, healthcare or medical industry.
• Strong project management skills with the ability to manage multiple tasks and meet deadlines.
• Proficiency in using CRM software and other relevant tools to track and analyze data.
• Excellent communication and interpersonal skills to effectively collaborate with internal teams, external vendors, and candidates.
• Strong analytical and problem-solving abilities to identify trends, patterns, and areas for improvement in certification programs.
• Knowledge of industry regulations and best practices related to certification programs.
• Ability to adapt to changing environments and embrace new technologies and methodologies.
• Detail-oriented with a high level of accuracy in work.
• Bachelor's degree in a related field (e.g., Business Administration, Education, or Healthcare).

The salary range for this position is $55,000 - $60,000, depending on experience

This posting will automatically expire on March 12th 2024

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 2 floating holidays, 4 days for volunteering and a day off for your birthday.
• An additional 10 days of sick time
• Competitive Benefits with 401k match
• Paid parental leave
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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