Job Description

The WEBINARS AND VIRTUAL EXPERIENCES PROGRAM MANAGER is responsible for the successful program delivery and client support for the Engage virtual experiences business, including webinars, custom virtual tradeshows, virtual symposiums, digital weeks, fast chats, and other video engagement programs, focused across multiple Informa divisions.  You will be responsible for end-to-end delivery of all assigned webinars and other virtual experiences, and responsible for managing and tracking your progress, communicating proactively with team members, leadership, and customers, and learning the platforms to master the production process behind all virtual experiences.   This is an incredible opportunity for customer-centric, highly communicative individuals who thrives in the details of production mastery and are comfortable tracking all components as the nucleus of the project team, start to finish.  

SCOPE OF INFLUENCE

Manage the overall successful delivery of assigned programs, support vendor relationship management, and work closely across all Engage teams to foster delivery best practices, optimized and define new workflows, and a high-quality customer experience for our clientele.   

RESPONSIBILITIES:

WEBINAR MANAGEMENT FOR INFORMA ENGAGE

·   Includes coordinating, communicating, and facilitating the execution of successful live webinars, creating realistic deadlines, ensuring deadlines and deliverables are tracked and met by all stakeholders

·          Serve as the liaison between the customer, internal stakeholders and the vendor to ensure that expectations are being met

·          Work with commercial teams as an extension of their team, supporting their customers and working closely to achieve mutual success

·          Work closely with customers to communicate deadlines and requirements, incorporate an array of best practices as well as webinar functionality into the client's overall marketing strategy

·          Assist clients in the logistics of complex webinar set ups and pull in experts relating to API and reporting delivery where needed

·          Additionally, it requires cooperation and teamwork with assigned vendor, production support resources, and other delivery team members

VIRTUAL EXPERIENCE PROGRAM MANAGEMENT, INCLUDING WEBINARS, VIRTUAL TRADESHOWS, SYMPOSIUMS, CONTENT GATEWAYS AND DIGITAL WEEKS FOR INFORMA’S CUSTOMERS:

·          Programs encompass a large volume of both digital events and online assets housed in a stand-alone environment requiring a high level of organized management as well as a complex online architecture

·          These programs require pre-sales consulting and guidance in collaboration with market and product management

·          Additionally, it requires management support of any assigned vendors or scalable production support

Qualifications

·       Bachelor’s degree preferred or equivalent work experience.

·       Minimum 3 years of experience in program management and delivery, including high volume standard delivery and large integrated complex client programs.

·       Well-versed in all standards and best practices related to digital events, program management, customer delivery, and/or marketing services.

·       Collaborative and well versed in working with a diverse functional team (marketing sales, technical, etc).

·       Previous experience running live webinars/virtual events preferred.

·       Must be able to work in an evolving high-paced international environment

·       Detail-oriented, excellent written and verbal skills, extremely organized and ability to respond to email and voicemail throughout the day.

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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