Job Description
An exciting opportunity has arisen for an experienced Delivery Manager to join the operations team within the Life Sciences division at Informa Connect.
The role will report directly to the Senior Operations Manager in Life Sciences. Joining a growing team, you will support and manage the delivery of up to 11 events alongside other Digital products and virtual events within the Life Sciences portfolio whilst leading on your own portfolio within that, you will also support the Senior Operations Manager on strategic projects such as venue and supplier procurement and team processes. The environment is busy and challenging and you will need to thrive working on multiple events ensuring consistency in delivery.
The Delivery Manager will manage their own events and companion digital products with clear and concise communication on the delivery of the events to all stakeholders across each department.
The position is best-suited to a creative, self-motivated and confident individual who is ready to step-up to the challenge, happy to work individually and as part of a team, and who is willing to fully immerse themselves in the Life Sciences events community.
Informa Connect, has a clear vision and focus, delivering premium, leader events globally serving the audience needs whilst exceeding their expectations. We are very clear on our strategy, delivering digitally enhanced customer centric events.
KEY RESPONSIBILITIES
CREATE (10%)
§ Create and manage the project plans for your assigned events which will be in both virtual and in person, with clarity of expectations and deadlines for all stakeholders within the Portfolio.
§ Responsible for timely, accurate budgeting and forecasting of event costs within the portfolio whilst leveraging procurement partnerships delivering cost savings which may be reinvested.
§ Detailed structure to the full event planning process, with clear project timelines and milestones and management responsibility for the delivery and success of the events.
§ Lead and shape the look and feel of the event with the Senior Operations Manager standardizing the operations delivery model to enable creative and innovative solutions in delivery and identify commercial opportunities.
DESIGN (20%)
§ Work closely with the Product, Sales & Marketing managers to design the customer journey and exhibition spaces across the events portfolio.
§ Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set Life Sciences apart from its competitors.
§ Experience in delivering conferences and exhibitions with strong customer and supplier management is essential. Virtual event experience advantageous
§ Design innovative space and features for the large conferences. Work with creative design partners to standardize and deliver exceptional stage sets and signage that will set the standard.
§ Enhance the customer’s perception of the event portfolio and delivery, differentiating us from our competitors.
DELIVER (60%)
§ Lead, manage, deliver and own your events from conception to onsite delivery including working with Procurement to identify suppliers and services as required. To include fully managing the Venue, AV, Registration, Stand contractors and all other suppliers for the event, always negotiating on cost.
§ Be the operational contact for all Sponsors and Exhibitors including putting together detailed online exhibition manuals and updating exhibition floorplans as well as building virtual booths on online event platforms
· Be the Speaker liaison on some events managing all speaker logistic deliverables as well as being the main point of contact for the event’s speakers. coordinate presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms
· Delivery and co-ordination of other digital products as needed.
§ Attend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions.
§ Build strong relationships with Sales to provide clear guidance on the commercial opportunities at the events.
§ Clear management and ownership of the customer journey, understanding and managing crowd dynamics with thorough walk-throughs to map out the customer journey, signage, branding and identify social networking
§ Accountable for all Health and Safety pre and onsite for the events in line with Informa Connect particularly Informa’s industry-wide AllSecure standards
§ Help to embed sustainability into every event in line with Informa’s FasterForward approach
§ Organize debriefs post event, to continuously improve the events, and cascade to the operations teams setting future expectations. Celebrate the successes and develop resolutions for challenges experienced.
OTHER (10%)
· Performs other duties as needed
· Attend training as suggested by Manager
· Opportunity to line manage and train a junior Operations co-ordinator
Qualifications
§ A minimum of 3+ years delivering world class events in the B2B or B2C space. Virtual event experience would be advantageous
§ Previously worked closely with product, marketing, commercial, sales and finance departments.
§ Proven experience in working on international conferences and exhibition delivery
§ Experience in managing an event project teams and working with internal stakeholders and external partners
§ Strong communication skills, with the ability to flex as appropriate and build strong relationships
§ Experience of developing and delivering new ideas and processes
§ Cost management, forecasting and budgeting across multiple events and business plans
§ Experience in working on multiple USA events as a team and individually to time and budget
§ Exceptional customer services skills especially with high level stakeholders (speakers and Sponsors)
CANDIDATE COMPETENCIES:
§ Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better
§ Ideas generated, able to bring ideas to the table with confidence and deliver them through.
§ Charismatic and passionate, able to inspire others
§ Determined and driven – happy to break through barriers and challenge the status quo
§ Naturally operate within the values of the organisation acting with integrity in order to achieve organisational goals.
§ Proactively manage all aspects of the event, someone who is happy getting their hands dirty and takes time to listen to our customers always looking to exceed expectations.
The job is based in Boston with travel across the USA
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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