Job Description

The Citeline team currently has an exciting opportunity available for an experienced Strategic Account Manager with pharma industry experience.  The Strategic Account Manager will manage a defined book of existing accounts of the top 10 contract research organizations (CRO’s).

We are seeking a confident, driven and business focused Strategic Account Manager with documented success in exceeding sales targets and networking throughout their targeted clients. The ideal candidate will come from a business-intelligence or subscription-based sales in the healthcare arena.

The role is an excellent opportunity with unlimited earning potential for a driven, tenacious, intelligent, articulate Self-starter, who enjoys both cultivating client relationships and uncovering new sales, as well as working for an organization with excellent and varied career development opportunities.  

KEY RESPONSIBILITIES FOR THE ROLE INCLUDE:

• Actively grow and maintain existing client base of strategic accounts, as well as pursue and close new business opportunities with new accounts
• Foster long term strategic relationships with key client stakeholders by developing a strong understanding of client’s business needs to maintain current revenue with annual uplift
• Ability to strategically map and plan approach to grow existing accounts using industry knowledge and clients' identified needs
• Be responsible for the full sales cycle by leveraging sales support teams and other internal resources as needed
• Travel to meet with client when appropriate, and maintain regular contact via phone and/ or social media
• Master knowledge of Informa Pharma Intelligence product suite and services (subscriptions, one-time products, and consulting), track competitors & clients to provide excellent service & maximize sales
• Establish productive, professional relationships with strategic business leaders
• Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans
• Meet required KPIs and ensure your activity meets or exceeds Citeline standards and expectations
• Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues
• Contribute fully to the objectives of your division and achieve the personal objectives set by your manager
• Be expected to collaborate with colleagues of all levels proactively, positively and professionally
• Provide feedback from customer training sessions / meetings – share with colleagues and ‘manage up’

Qualifications

• At least 4 years of sales experience and account management
• A proven track record of having successfully and consistently won new business contracts
• Experience in $1 M plus deal management and closing
• Working knowledge of the global pharmaceutical and healthcare industry
• Excellent communication, presentation, listening, negotiation and closing skills
• Account Management experience up-selling & cross-selling directly to senior decision-makers
• Strong networking and rapport building ability
• Proven ability to successfully conduct business with clients in person
• Accountability, Positivity & Integrity
• Capable, and comfortable, in challenging the status quo
• To be a dynamic self-starter, solution focused and a creative thinker
• Ability to present complex ideas & products simply, so they resonate with your audience
• Ability to present to different audiences / personas in their own ‘language’
• Ability to identify client challenges, and develop creative solutions in close collaboration with colleagues and clients to maximize product potential
• Strong organizational skills to set priorities and be flexible in changing, fast-paced, and high-stress environment
• Highly developed business acumen and the ability to understand the wider issues of the industry
• Effective use of Salesforce.com to detail contact and progress on each account

Additional Information

Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We have a full package of competitive benefits and perks available:

• Medical Benefits, Dental Benefits, Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
• 401k Plan with Employer match
• Paid Time Off (PTO) – 15 days