Job Description
The Event Delivery Manager is part of a central services operations team that supports brands across multiple market pillars. The Event Delivery team focuses on sponsorship, exhibition, and conference fulfillment to create a safe and vibrant experience for every participant. The Event Delivery team collaborates with cross-functional departments and vendor partners to effectively plan, implement, and execute logistics for the virtual, hybrid and face-to-face events across Informa Tech.
MAIN RESPONSIBILITIES
• Directly manage members of the Event Operations teams and work with Operations Director to create annual event schedule and assign events and roles and responsibilities.
• Work with Operations Director to assess overall processes and challenges across the Event Delivery team and work to implement improvements.
• Project manage highly complex events and festivals executing venue, contractor, production, virtual/hybrid and food & beverage activities.
• Collaborate with market leaders, event directors, and cross-functional teams to understand the strategy of both the Market Pillar and the event program (virtual/hybrid/physical) and make recommendations to help implement elements of the strategies.
• Source, compare, recommend, and negotiate contracts and/or service agreements with event suppliers, including but not limited to venues, AV, temporary staffing, security, health & safety agencies.
• Develop annual event budgets, monthly forecasts, and reports actual spend, cost savings and ROI. Responsible for the implementation & adherence to each. Create and manage complex P&Ls.
• Responsible for communication workflow to all service providers, including but not limited to electrical, internet, venue services, decorator services, graphic design, virtual/hybrid platform, audio-visual services, etc. Responsible for event production timeline.
• Create complex event floorplans, collect content, submit graphic orders, create sponsor-exhibitor documents and identify sponsorship opportunities throughout the venue and event.
• In conjunction with Group Services Technology, set up foundation of event in virtual platform understanding overall functionality to create a quality user experience.
• Work with registration to coordinate exhibitor and attendee registration, including advance and on-site registration, as well as lead retrieval systems.
• Set up and lead event pre-con meetings with all key suppliers and stakeholders.
• Manage communications with internal and external customers to ensure that issues are discussed and resolved.
• Ensure that assigned event teams (internal and external) understand the event sustainability plan and initiatives and submit event sustainability tracking document post event.
• Act as Health/Safety/Security advocate for assigned events. Assist in making risk assessments and incident response plans.
• Lead, train, supervise and evaluate assigned cross-functional event operations teams.
Qualifications
• Demonstrable experience of leading and managing a team of operational colleagues.
• Proven prior experience in working in cross-functional teams.
• Proven expertise in managing project activity, ability to prioritize and manage time efficiently.
• Analytical and problem-solving capability.
• Strong collaboration and communication skills written, verbal, presentation.
• Prior experience of establishing a shared service operation.
• Tech savvy and willingness to adopt an embrace new technologies.
• Ability to manage stakeholders internally and externally.
• Build and maintain relationships, understand customer experience/needs.
• Ability to travel.
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.