Job Description

We are currently seeking an Event Registration Manager located on the east coast of the US or in the UK to join the Informa Tech Registration Operations Team.

This role will report to and assist the Director of Registration Operations with leading registration services for events within the Informa Tech portfolio. The Registration Manager will be responsible for executing registration operations while providing continuous improvements to streamline registration processes, improve efficiency and positively influence the registration and event project life cycle.

IN THIS ROLE, YOU WILL:  

• Serve as registration lead for the event group (GM, sales, marketing, operations, and customer service)
• Assist with project life cycle from start to finish, updating timelines for all events
• Work with third party systems vendors to create work order requests and facilitate participation on show site
• Act as a super-user, expert, and go-to resource for reporting, testing and data management of pre-event and onsite registration systems
• Coordinate onsite event operations such as building effective and efficient registration layouts and order supplies and equipment
• Coordinate and supervise temporary and contract employees who provide onsite support for registration operations
• Research and document current processes, identify gaps in efficiency, make recommendations for improvement and carry out process improvements
• Provide documentation for customer service and help to resolve customer escalations as necessary
• Perform additional duties as assigned

Qualifications

• 5+ years equivalent work experience
• 5+ years of experience with CRM’s or Registration Systems
• Ability to effectively work within a team and independently
• Able to review and process sensitive material with complete confidentiality
• Capable of assessing situations and making clear decisions in a timely manner in the best interest of the organization
• Excellent time management and prioritization skills, with proven ability to work under pressure with tight deadlines
• Ability to be analytical, solve problems and recommendation viable solutions
• Strong written and verbal communication skills
• Proficient in the use of Microsoft Office applications – Word, Excel, Teams
• Ability to travel as needed; including international travel

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.