Job Description

• Provides phone support for end user problems and requests.
• Diagnose hardware, software and business application problems.
• Perform computer hardware and software related repairs.
• Perform wireless device troubleshooting.
• Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
• Provides support for USA and other global facilities.
• Monitors and responds to ticketing system assignments.
• Assists with training customers on desktop applications, software\hardware platforms.
• Basic user setup for network accounts, computer accounts, and business application accounts.
• Configures and deploys mobile devices and performs wireless administration.

Qualifications

• Highschool diploma or GED required
• Ability to detect, manage, and solve key technical problems 
• Currently enrolled in Two-year degree in Information Technology or equivalent vocational field is preferred.
• Comptia A+ Certification is preferred.
• Any prior job with customer service skills
• Strong communication skills both verbally and written form

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.