Job Description

IRG is seeking a SERVICENOW ADMINISTRATOR for its client at Nashville, TN.

Role Title: ServiceNow Certified System Administrator

Nashville, TN

Duration: 8+ months

REQUIRED SKILLS: Customer Service

PREFERRED SKILLS: ITIL Certification ServiceNow Certified System Administrator Customer Service or Process Improvement

RESPONSIBILITIES :

• Service Desk Operations Answer phone and self service calls, analyze client issues, provide thoughtful solutioning or escalation.
• Track and manage KPIs for Service Desk performance and request trends, always applying continuous process improvement principles.
• Learn and understand ServiceNow functionality, client processes, and operating principles.

APPLY AT:

Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net) at susmita@irginc.net or jobs@irginc.net . You may call Susmita # 573-797-9902.