Eastern Municipal Water District is seeking a highly motivated individual to fill a vacancy in our Information Systems Department for the position of Information Systems Engineer I/II. If you meet the qualifications outlined below, and you are interested in joining a dynamic business environment working with a stellar team of professionals, we encourage you to apply for this excellent employment opportunity.

CLOSING DATE & TIME: Open until filled with first review of applications on August 21, 2024

SALARY INFORMATION :

• Information Systems Engineer I - Range 219

  • $50.94 - $63.44 Hourly
  • $8,829.60 - $10,996.27 Monthly

• Information Systems Engineer II - Range 222

  • $58.98 - $73.45 Hourly
  • $10,233.20 - $12,731.33 Monthly

GENERAL DESCRIPTION:

Under general supervision (Information Systems Engineer I) or direction (Information Systems Engineer II), the Information Systems Engineer for Eastern Municipal Water District provides professional support to EMWD technology programs in diverse capacities ranging from responses to complex user-support problems to technology system development, implementation, and administration; monitors systems to ensure performance and reliability standards are met; collaborates with team members to integrate systems across multiple operating platforms and technologies; performs specialized duties in support of an assigned technology program area; and performs related duties as assigned.

The ideal candidate for this position will have strong communication, technical, and cyber program management skills, as well as significant server, desktop management, and administration experience. Network, firewall, and Cisco UC administration experience is a plus.

The following job duties are applicable to this recruitment:

1. Documenting and tracking firmware, operating system, software versions and patch level details for all District technology assets.
2. Assisting the Cybersecurity Engineer in performing significant research and reviewing forums, news sites, information sharing organizations to learn of threats as early as possible.
3. Together with the Cybersecurity Engineer, helping to assess the impact and criticality of published vulnerabilities to determine if action is necessary.
4. Together with the Cybersecurity Engineer, proactively scanning District network environments to update asset inventory and identify rogue devices.
5. Developing and following a standardized process for regular patch evaluation, testing, deployment planning, communication, and execution, generally in coordination with other staff and/or vendors.

PLEASE NOTE: In-person pre-employment testing is required for this position.

To view the detailed job description, please click the following link: Detailed job description can be found at EMWD Job Classification - Information Systems Engineer I/II

DISTINGUISHING CHARACTERISTICS :

Information Systems Engineer I: This is the entry-level classification in the Information Systems Engineer series. Initially under close supervision, incumbents learn the operational aspects of the District’s technology environment, its multiple systems and associated hardware and software, and the specific operations of the technology program area to which the position is assigned. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Information Systems Engineer II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. ****

Information Systems Engineer II: This is the fully qualified journey-level classification in the Information Systems Engineer series. Positions at this level are distinguished from the Information Systems Engineer I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Information Systems Engineer in that the latter performs the more complex work assigned to the series, serves in a project lead capacity on an ongoing basis, and/or provides technical and functional direction over lower-level staff.

SUPERVISION RECEIVED AND EXERCISED :

Receives general supervision (Information Systems Engineer I) to direction (Information Systems Engineer II) from assigned supervisory or management personnel. Exercises no direct supervision over staff.

**BENEFITS : ** For an overview of EMWD's excellent benefits package please click on the following link: EMWD Benefits Summary

To learn more about working at EMWD, view our Join EMWD video by clicking here.

EMWD’s mission is to deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable services.

EMWD is a leader in sustainability efforts that provide long-term benefits to the environment and establishes EMWD as an industry front-runner in adapting to climate change. We have invested in solar energy programs that provide significant environmental benefits, are modernizing our fleet vehicles to be further reliant on clean energy, and have a long-term strategic priority to further reduce our carbon footprint while reducing financial impacts to customers.

Required Skills

KNOWLEDGE OF:

• Principles, methods, and techniques in the design and operation of information systems in assigned technology area which may include, but is not limited to, infrastructure, network, communications, database, or system control.
• Methods and techniques of troubleshooting systems and devices in assigned technology area.
• Methods and techniques of installing, configuring, administering, and monitoring a diverse range of physical and virtual systems.
• Methods and techniques of evaluating system effectiveness and responding accordingly.
• Security and monitoring devices, and procedures necessary to maintain the integrity and security of data in networked systems.
• Principles and practices of systems analysis and design for the development and management of assigned technology systems.
• Change management principles and practices.
• Principles, practices, and methods of network architecture, design, and administration, including connectivity, protocols, interfaces, and security measures.
• Methods of managing and administering server-based operating systems.
• Principles and practices of database design, administration, and functionality.
• Principles, methods, protocols, and techniques in the design, installation, and operation of data, voice, and video communications systems, networks, equipment, devices, and cabling.
• Federal, state, and local laws, codes, and regulations in assigned areas of responsibility.
• Standard programming languages and utilities similar to those used by the District.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

ABILITY TO:

• Provide professional level support to systems in assigned technology areas.
• Troubleshoot a diverse range of systems hardware and software and make or recommend modifications.
• Install, configure, maintain, and administer networked systems hardware and software including servers.
• Monitor systems performance and recommend changes to optimize system reliability and availability.
• Performs database management and administration tasks including tuning, storage, and backup and recovery measures.
• Develop and implement security measures in assigned technology area.
• Configure, maintain, and manage data and voice communication networks and infrastructure to achieve optimal technical performance and user support.
• Analyze and define user requirements and recommend efficient, cost-effective hardware, software, and network/communication solutions.
• Conduct comprehensive research in a diverse range of technology topics.
• Conduct analysis and feasibility studies; analyze complex problems, evaluate alternatives, and make sound recommendations.
• Apply critical thinking techniques for a broad range of situations.
• Prepare clear, concise, and accurate documentation, user guides, reports of work performed, and other written materials.
• Use modern, state-of-the-art precision and diagnostic instruments, computers, and specialized software to test, calibrate, and diagnose complex telecommunication systems, devices, and equipment.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Required Experience

MINIMUM QUALIFICATIONS :

Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

EXPERIENCE:

• Information Systems Engineer I: Two (2) years of professional experience in supporting an information systems program in assigned technology area.

• Information Systems Engineer II: Four (4) years of progressively responsible professional experience in supporting an information systems program in assigned technology area.

EDUCATION:

• Information Systems Engineer I/II: Equivalent to a bachelor’s degree from an accredited college or university with major coursework in information technology, computer science, or a closely related field.

LICENSES/CERTIFICATIONS:

• A valid California driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.
• Microsoft certifications may be required in certain assigned areas.
• Oracle certifications may be required in certain assigned areas.
• Cisco certifications are required in certain assigned areas.

KNOWLEDGE OF:

• Principles, methods, and techniques in the design and operation of information systems in assigned technology area which may include, but is not limited to, infrastructure, network, communications, database, or system control.
• Methods and techniques of troubleshooting systems and devices in assigned technology area.
• Methods and techniques of installing, configuring, administering, and monitoring a diverse range of physical and virtual systems.
• Methods and techniques of evaluating system effectiveness and responding accordingly.
• Security and monitoring devices, and procedures necessary to maintain the integrity and security of data in networked systems.
• Principles and practices of systems analysis and design for the development and management of assigned technology systems.
• Change management principles and practices.
• Principles, practices, and methods of network architecture, design, and administration, including connectivity, protocols, interfaces, and security measures.
• Methods of managing and administering server-based operating systems.
• Principles and practices of database design, administration, and functionality.
• Principles, methods, protocols, and techniques in the design, installation, and operation of data, voice, and video communications systems, networks, equipment, devices, and cabling.
• Federal, state, and local laws, codes, and regulations in assigned areas of responsibility.
• Standard programming languages and utilities similar to those used by the District.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

ABILITY TO:

• Provide professional level support to systems in assigned technology areas.
• Troubleshoot a diverse range of systems hardware and software and make or recommend modifications.
• Install, configure, maintain, and administer networked systems hardware and software including servers.
• Monitor systems performance and recommend changes to optimize system reliability and availability.
• Performs database management and administration tasks including tuning, storage, and backup and recovery measures.
• Develop and implement security measures in assigned technology area.
• Configure, maintain, and manage data and voice communication networks and infrastructure to achieve optimal technical performance and user support.
• Analyze and define user requirements and recommend efficient, cost-effective hardware, software, and network/communication solutions.
• Conduct comprehensive research in a diverse range of technology topics.
• Conduct analysis and feasibility studies; analyze complex problems, evaluate alternatives, and make sound recommendations.
• Apply critical thinking techniques for a broad range of situations.
• Prepare clear, concise, and accurate documentation, user guides, reports of work performed, and other written materials.
• Use modern, state-of-the-art precision and diagnostic instruments, computers, and specialized software to test, calibrate, and diagnose complex telecommunication systems, devices, and equipment.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.