Information Systems Solutions (ISS) is looking for candidates to support a Security Operations Center for a Research, Development, Test, and Evaluation (RDT&E) network supporting a US Government customer. We are seeking personnel who have previously worked on a Service Desk and desire to specialize in the field of cybersecurity. Within this team you will have the opportunity to work with a variety of subject matter experts covering the full breadth of cybersecurity and learn from their expertise. The selected candidates will primarily be responsible for serving as Tier 2 customer service for a range of security incidents, providing the following support:

• Field calls from systems administrators who are attempting to resolve cybersecurity concerns (e.g. problems with application of STIG, IAVM)
• Respond to inquiries regarding ACAS Scan Results
• Perform initial review of event and incident logs to gather information on suspected incidents and perform triage.

Why Work For ISS?

At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Clearance Level

• Secret

Certifications (IAT Level II)

• Microsoft MCSA or equivalent training

-AND- one of the following (or a certification from a higher IAT level):

• Cisco Certified Network Associate - Security (CCNA Security)
• CompTIA Cybersecurity Analyst (CompTIA CySA+ CE)
• GIAC Global Industrial Cyber Security Professional (GIAC GICSP)
• CompTIA Security+ CE
• GIAC Security Essentials Certification (GSEC)
• EC-Council Certified Network Defender (EC-Council CND)
• GIAC System Security Certified Practitioner (GIAC SSCP)

Required Skills

• 1-3 years of experience with a service desk environment

Desired Skills

• Knowledge of ITIL processes and ITIL Certification
• HDI-CSR or other Customer Service Certification