Information Technology Business Relationship Manager (Americas)

Bosch-HomeComfort

Information Technology Business Relationship Manager (Americas)

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Regional IT–Business Alignment

    • Act as the primary interface between business leaders in the Americas and the global IT organization.
    • Aligning IT initiatives with regional business goals, including manufacturing, supply chain, finance, and commercial functions.
    • Translate business strategies into IT roadmaps for execution in collaboration with global and regional teams.

    BRM Team Leadership

    • Lead and mentor a team of regional BRMs, including the BRM for LATAM and Factory Direct BRM.
    • Provide direction and performance management to ensure consistent engagement, delivery, and stakeholder satisfaction.
    • Foster a culture of partnership, accountability, and value realization within the BRM team.

    Demand Management & Portfolio Prioritization

    • Manage IT demand from regional business units, ensuring alignment with global standards and local needs.
    • Facilitate demand planning, business case development, and prioritization with regional and global stakeholders.
    • Maintain a transparent and efficient intake process to ensure timely delivery of IT solutions.

    Collaboration with Global IT Functional Leads

    • Act as a regional representative for global functional IT domains (e.g., ERP, Manufacturing, Supply Chain, Finance).
    • Ensure regional execution of global IT programs while surfacing local risks, compliance requirements, and operational constraints.
    • Coordinate with global process owners and solution teams to support harmonization and scalability

    IT Project Oversight & Value Delivery

    • Oversee execution of regional and global IT projects within the Americas, ensuring delivery against scope, timeline, and budget.
    • Track and report on business value realization, KPIs, and stakeholder satisfaction for IT initiatives.
    • Proactively manage escalations and service issues impacting critical business operations.

    Governance, Compliance & Risk Management

    • Ensure compliance with IT policies, data privacy laws (e.g., LGPD, SOX), and security standards across the region.
    • Support audit processes and risk mitigation related to IT systems and services.
    • Enforce regional adherence to global IT governance, project methodology, and architecture principles.

    Communication & Change Leadership

    • Communicate IT strategy, project status, risks, and value to regional business stakeholders.
    • Support change management and user adoption efforts during system rollouts and transformations.
    • Serve as an advocate for digital innovation and business transformation through technology.
  • Qualifications

    Qualifications

    • Bachelor’s degree in Information Technology, Business, Engineering, or related field.
    • Master’s degree or MBA preferred.
    • 12+ years of experience in IT or digital roles, with a minimum of 5 years in business relationship management or IT leadership.
    • Experience working in matrixed organizations and global/regional IT delivery models.
    • Proven experience leading cross-country teams and working with senior business stakeholders.
    • Background in manufacturing, supply chain, or ERP implementation is highly desirable.
    • Strong leadership and people management skills.
    • Excellent communication, facilitation, and influencing abilities.
    • Deep understanding of IT solution lifecycles, business case development, and stakeholder engagement.
    • Fluent in English; proficiency in Spanish and/or Portuguese is a strong advantage.
    • Solid knowledge of IT governance, service delivery, and compliance frameworks.

    Additional Information

    Equal Opportunity Employer, including disability / veterans

    *Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date