Are you passionate about offering innovative solutions to the foodservice industry? At Berk Enterprises, we’re a third-generation, woman-owned family business that supplies reliable food disposables and custom packaging to customers across the country. As a leading supplier in the restaurant and concession space, we pride ourselves on being a one-stop shop for all things packaging, and we believe our products play a pivotal role in bringing people together to create lasting memories.

We’re growing and looking for talented individuals who want to make an impact. If you’re motivated, curious, and ready to be part of something meaningful, we’d love to meet you. Join Berk Enterprises and help shape the future of food packaging.

Job Summary

Berk Enterprises is seeking a knowledgeable and customer-focused IT Help Desk Technician to join our team. This role is responsible for providing technical support to end users, resolving hardware and software issues, and ensuring the smooth operation of all IT systems across the organization.

Key Responsibilities

Assist in configuring laptops for new team members, software updates, and installation.

Work to fulfill end-user needs that have been requested through our ticketing request system.

Assist with troubleshooting issues and provide technical support.

Organize and maintain IT resources.

Update Standard operating procedures when needed.

Communicate efficiently with different team members and departments.

Assist with onboarding and offboarding of employees from a technical perspective.

Other duties as assigned.

What We Offer

Comprehensive benefits package, including medical, dental, and vision insurance.

Company-paid short-term disability insurance and life insurance.

Paid training, generous paid time off, and holidays.

401k with company match.

Employee discount programs.

Wellness programs with incentives.

Flexible spending accounts (FSAs).

Competitive compensation package that rewards your experience and results.

Qualifications

1 year of relevant experience or current student

Strong verbal and written communication

Excellent Microsoft Office Suite 365 skills

Ability to meet tight deadlines.

High sense of urgency

Friendly and helpful attitude

Ability to work well in teams.

Strong work ethic and attention to detail

Physical Requirements

Ability to operate a computer and other productive office equipment.

Must be able to communicate professionally and effectively.

Education Requirements

High School diploma or GED required/current student seeking degree in technology

Bachelor's degree in Computer Science, Information Technology, or Management Information Systems

Additional Considerations

Berk Enterprises, Inc.’s culture and core values are part of what makes the company successful and a great place to work. Berk Enterprises, Inc. is a rapidly growing company where flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many critical deadlines.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.