IT Operations Engineer - Swing shift - Burbank, CA
Job Description
THE POSITION: We’re looking for an IT Operations Engineer with a thoughtful approach, a level head and can-do attitude. The pay range is based on the skills that the individual brings to the opportunity.
RESPONSIBILITIES:
· Ensure and Update detailed inventory and configuration documentation
· Perform common daily monitoring, maintenance and support tasks to critical infrastructure components.
· Ensure system backups are completed update monitor reports and utilizations.
· Ensure operational compliance with system security policies and procedures; backup and recovery procedures; system maintenance procedures.
· Provide escalated support to support staff receiving support calls and monitor alerts. REQUIRES FLEXIBILITY IN HOURS/SHIFT on occasion. Standard Swing shift is 2 p.m. to 10 p.m.
· Utilize existing tools to perform remote administration, configuration based on projects and support tickets.
· Manage and Support VMware ESX environment, supporting all configuration changes and updates.
· Use of move-to-production requests for the shared computing infrastructure.
· Facilitate all system upgrades; ensuring operational preparedness once installed.
· Monitor infrastructure and server performance; remediate issues.
· Respond to system issues and resolve any communication issues within the confines of the office.
· Update the maintenance schedule and submit a summary of changes to management
· Collaborate with third-party support and service vendors to ensure that the network stays operational.
· Participate in on-call rotation with other team members.
· Travel onsite to customer locations to perform installations, and support during major upgrades.
THE LOCATION: Information Technology Partners’ Los Angeles Headquarters is centrally located in Burbank, CA, just 25 minutes from DTLA, Hollywood, Pasadena and Beverly Hills.
Qualifications
REQUIREMENTS:
· Bachelor’s Degree in Information Technology or equivalent experience
· 3+years’ experienc in managing shared computing infrastructure
· 3+ years’ experience in network component support and management
· Understanding of Microsoft Server 2012/2016 R2, Active Directory; Windows10
· Knowledge of supporting and configuration with VMWare 6.x in enterprise environments
· Support and Deployment of Wireless networking
· Ability to remotely troubleshoot technology infrastructure problems and lead to resolution
· Excellent customer service skills
· Excellent communication skills (written, verbal and listening)
Additional Information
· We offer a competitive benefits package that includes medical, dental, vision, life, disability insurance, 401K.
· We also have tuition assistance, and employee discounts.
WHY SHOULD YOU APPLY?
· IT Engineering based company
· Team-oriented working environment.
· Opportunity for growth and continued learning
· Top industry pay
· Great benefits
All your information will be kept confidential according to EEO guidelines.
ITP is an Equal Opportunity Employer, M/F/D/V