Job Description
• Writes easy-to-understand user interface documentation • Creates tutorials to help end-users use a variety of applications • Analyzes existing and potential content, focusing on reuse and improvements • Write and maintain clear and consistent interface copy in our products • Collaborate cross-functionally with stakeholders from Product Design, Engineering, Product, and Brand throughout all stages of development • Help create and maintain voice and tone guidelines for all ITP products • Identify opportunities to use data and research to evaluate and improve content • Raise the bar for product communication Address content needs for business users with a wide variety of technological literacy in an approachable, professional, and helpful manner • Go hands-on with user interface messaging, landing pages, emails, user education, and other product communications • Solicit feedback and contribute constructively during regular design • Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience
Qualifications
• Bachelor’s degree in English, Human-Computer Interaction Design, or other relevant field • Proficiency with the Microsoft Office Suite; to include but not limited to Outlook, Word, Excel, PowerPoint, Visio • High level proficiency with WordPress • Understanding of design principles and methods • Proven ability to collaborate successfully with cross-functional partners and work in a fast-paced environment • Ability to work on multiple projects at a time • Skilled communicator, influencer, and negotiator, with excellent verbal and written command of the English language • 2 years of experience crafting messaging for web or mobile products • 2+ Years of Technical Writing experience; proven working experience in technical writing or process documentation • Excellent presentation and documentation skills • Ability to deliver high quality documentation, paying attention to detail • Able to write in explanatory and procedural styles for multiple audiences • Ability to quickly grasp complex technical concepts and make them easily understandable in text and visual imagery • Skilled at prioritization and multi-tasking • Technical background preferred
Additional Information
NO AGENCIES OR THIRD PARTY REPRESENTATIVES.
PLEASE INCLUDE YOUR SALARY REQUIREMENTS
ITP offers competitive salaries and a benefits package which includes: Choice of two PPO medical plans (one with HSA). Dental PPO, Vision care, 401k, paid vacation, holidays (including your birthday!), sick time, tuition assistance, employee discounts and a free $50,000 life insurance policy.
All your information will be kept confidential according to EEO guidelines.
ITP IS AN EEO EMPLOYER M/F/V/D
www.itpnet.com