Onsite/Part-time

I. DESCRIPTION OF SERVICES

Diagnose and resolve technical issues with computer systems, software and hardware.

• Install, configure, and maintain computer systems, software and hardware

• Troubleshoot and resolve printing and scanning problems.

• Oversee the performance of computer systems.

• Evaluate hardware or software and recommend improvements or upgrades.

• Answer user inquiries regarding software or hardware operations to resolve problems.

• Set up equipment for employee use; perform or ensure proper installation of cables, operating systems or appropriate software including telephone setup.

• Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Provide technical support, address questions and concerns.

• Perform routine maintenance on all hardware and software.

• Report and track IT related activity and issues.

• Assist with network connectivity issues and maintain network infrastructure.

• Work with outside IT managed services vendor and software companies regarding all systems.

• Perform other duties as assigned.

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

• Knowledge of network system installation, maintenance and repair.

• Knowledge of computer network hardware, software and peripherals.

• Knowledge of computer operating systems.

• Knowledge of Harris County Housing Agency operations and information technology needs.

• Skill in troubleshooting computer software and hardware problems.

• Skill in the analysis of problems and the development and implementation of solutions.

• Skill in the preparation of clear and precise reports.

• Skill in oral and written communication.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

|

Required/Preferred

|

Experience

2

|

Required

|

Skill in troubleshooting computer software and hardware problems; Skill in the analysis of problems and the development and implementation of solutions; Skill in the analysis of problems and the development and implementation of solutions

Note: This is a ENTRY-LEVEL, part-time, on-site position with an estimated Start Date of 07/07/2025 and End Date TBD. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing. Normal business hours are Monday through Friday from 7:00 AM to 5:30 PM, excluding State holidays when the agency is closed.