Duties and Responsibilities:
The Information Technology (IT) Specialist is responsible for monitoring and maintaining the IT systems under the direction of Corporate Headquarters IT. The incumbent will focus on specific computer networks, databases, and system administration. Under supervision, the IT Specialist will install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment. The IT Specialist will also participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational.
Key duties include but not limited to the following:
Provides support to end users by way of telephone, email, and the helpdesk ticketing system.
Troubleshoot systems and hardware, including PC’s, servers, network equipment, and end user applications.
Maintain Active Directory user accounts in accordance with company policies.
Configure, deploy, maintain, troubleshoot, and install new computer hardware, peripherals, mobile devices, and software for end-users in-house and remotely.
Responsible for the desktop imaging process, ensuring all systems are running a standardized configuration.
Records, responds to, diagnoses, escalates, follows up, and documents solutions to problems.
Diagnose and resolve problems associated with application software, hardware, and operating systems; determine the source of the issues and classify their level of urgency and nature.
Assist with end-user cybersecurity training across all sites.
Assist with network and domain migration projects.
Adheres to all IT processes, policies, standards, and procedures.
The IT Specialist may be assigned other duties as deemed necessary to complete the goals and objectives of the department.
Requirements: Skills, Qualifications, Experience, Special Physical Requirements:
Bachelor’s Degree in a technical discipline (Computer Science/Information Technology/Computer Engineering) or equivalent experience, 3+ years’ work experience or 2+ years’ experience in desktop and/or help desk support.
Strong project, time management and conflict resolution skills.
Excellent customer service skills for a diverse customer base.
Experience in PC installation.
Proficient with Microsoft Windows 10, Windows Server 2012/2016/2019.
Knowledge of PC and Server hardware.
Strong attention to detail with an emphasis on written and verbal skills.
Ability to explain concepts and instruct employees through troubleshooting processes.
Ability to work under pressure and prioritize tasks effectively.
Ability to travel up to 20% of the time.
Must pass Department of Homeland Security background check, pre-placement physical and pre-employment drug-screen.
Preferred Skills:
Experience using helpdesk ticketing software.
Knowledge of Microsoft 365, Azure, SCCM, and Intune MDM.
Knowledge of Microsoft Hyper-V and VMware.
Knowledge of SAN and backup/disaster recovery appliances.
Knowledge of networking components such as firewalls, routers, switches, and wireless access points.
Knowledge of Cloud based phone systems.
Industry certifications, such as CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA.
Working Conditions:
This job operates in a manufacturing setting and professional office environment. Must be able to work in the chemical plant safely and get into tight spaces. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility, collaborating with officials, plant managers and employees.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Benefits:
Medical, Dental, Vision, Life/AD&D, 401K, and vacation.