Job Description

Overview:

We are seeking a skilled and customer-focused Information Technology Technician to provide comprehensive technical support across a diverse campus environment. The ideal candidate will have 3+ years of IT support experience, strong troubleshooting skills, and the ability to deliver exceptional services across hardware, software, networking, and audiovisual (AV) technologies. This role requires a hands-on problem solver who thrives in a fast-paced environment, collaborates effectively with team members, and ensures a seamless technology experience for end users.

_ Key Responsibilities_

End-User Support:

• Provide frontline support for faculty, staff, and students across desktops, laptops, mobile devices, printers, and classroom AV equipment.
• Respond to incidents, service requests, and escalations in a timely manner through the ITSM ticketing system.
• Assist with account management, password resets, software installations, and configuration tasks.

Technical Troubleshooting:

• Diagnose and resolve hardware, software, and connectivity issues across multiple platforms.
• Support Microsoft 365, Windows operating systems, and enterprise applications.
• Provide AV support for conferencing tools, classroom technologies, and event setups.

System & Equipment Maintenance:

• Install, configure, and maintain end-user devices, imaging tools, and peripheral equipment.
• Ensure timely patching, updates, and security compliance for all supported devices.
• Document troubleshooting steps, fixes, and knowledge base content to support continuous improvement.

Collaboration & Communication:

• Work closely with senior technicians, network administrators, and system engineers on escalated issues.
• Communicate technical solutions clearly and professionally to non-technical users.
• Contribute to team meetings, project initiatives, and campus-wide IT support efforts.

Qualifications

Required Competencies:

• 3+ years of IT support/help desk experience in a professional or campus environment.
• On-site at FLETC, Brunswick, GA.

Proficiency in:

• Windows operating systems and the Microsoft 365 suite.
• Endpoint management tools and imaging solutions.
• AV technologies (e.g., Teams, Crestron, projectors, digital signage).
• Networking fundamentals (LAN/WAN, Wi-Fi).
• Strong troubleshooting, customer service, and communication skills.
• Experience working with ITSM platforms (e.g., ServiceNow, Jira Service Management, Cherwell).

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
• CompTIA A+, Network+, or other relevant IT certifications.
• Experience supporting higher education or enterprise environments.
• Familiarity with mobile device management (MDM), remote support tools, and cybersecurity best practices.

Clearance Requirements:

• U.S. Citizen
• An active Public Trust or the ability to obtain one.

Salary Range:

• Up to $75,000 per year (depending on experience)

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.